About the Role
This position is responsible for supervising the sales function for passenger bus transport and Hajj & Umrah transport services. The role focuses on driving profitable growth through the management of agents, operators, group organizers, and corporate clients. The incumbent will lead inquiry handling, quotations, negotiations, renewals, and booking confirmations within approved pricing and margin rules. Close collaboration with Operations, Fleet, and Finance is essential to ensure that sold business is commercially sound and operationally feasible.
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Main Accountabilities
- Supervise the sales function for passenger bus transport and Hajj & Umrah transport services.
- Lead inquiry handling, quotations, negotiations, renewals, and booking confirmations.
- Strengthen client retention, margin performance, and sales governance.
Level of Responsibility
- Budget: Responsible for achieving assigned revenue and gross margin targets while monitoring approved discount usage, pricing exceptions, and collection exposure for assigned accounts.
- Equipment: Laptop, mobile phone, office assets.
- Staff: Supervises assigned Account Executive(s) / sales support team.
Detailed Job Description
- Develop and execute the sales plan for passenger bus and Hajj & Umrah transport services, covering various transport options like airport transfers, intercity pilgrim transport, and seasonal peak requests.
- Manage the sales pipeline, prepare quotations, service proposals, and negotiate within approved parameters to convert opportunities into confirmed bookings.
- Respond to inquiries from Hajj & Umrah agents, group leaders, corporate clients, and internal sales channels, and upsell suitable bus solutions.
- Build and expand relationships with Hajj & Umrah agents, operators, corporate clients, and other contracted-transport customers.
- Lead renewals, negotiations, and contract discussions while ensuring pricing discipline and practical delivery commitments.
- Review route structures and operational requirements before proposal submission.
- Monitor account profitability, discounts, complaints, and renewal calendars, taking corrective action as necessary.
- Analyze lost business and client feedback, track market trends, and identify demand changes impacting pricing and client retention.
- Support strategic bids, framework agreements, and major client reviews as assigned by management.
Management Responsibilities
- Lead, coach, and review performance of assigned Account Executive(s); ensure adherence to quality standards.
- Set weekly priorities for prospecting, quotations, renewals, and collections follow-up.
- Provide support in seasonal business planning and demand forecasting.
- Escalate service, margin, pricing, collection, or retention risks as necessary.
Reporting Responsibilities
- Provide periodic reports to the Head of Sales on pipeline status, revenue, margins, and client feedback.
- Maintain accurate records of quotations, business performance, and service issues.
- Escalate urgent client, contract, pricing, compliance, or service-delivery risks.
Special Tasks
- Support seasonal sales campaigns and urgent client requests as directed by management.
Key Performance Indicators (KPIs)
- Revenue achievement against targets for passenger bus and Hajj & Umrah business.
- Achievement of gross margin and pricing compliance.
- Conversion rates from inquiry to booking and accuracy of quotations.
- Growth and retention of agents and key accounts.
- Timeliness of contract renewals and commercial handover to operations.
- Client complaint rates and satisfaction.
- Timely follow-up on receivables.
Requirements
- Education: Bachelor's degree in Business, Sales, Logistics, Transport Management, Tourism, or a related field; a relevant diploma may be accepted with strong experience.
- Experience: 4–6 years in sales/account management within KSA passenger bus transport and Hajj & Umrah transport, preferably with supervisory experience.
- Technical Knowledge: Familiarity with Hajj & Umrah transport workflows, contract negotiation, and pricing discipline.
- Managerial Skills: Team supervision, negotiation, client relationship management, commercial judgment, and effective decision-making.
- Other Skills: Proficiency in Arabic and English; strong customer orientation; cultural sensitivity in serving pilgrims; flexibility in working hours during peak seasons.
Benefits
- Medical insurance
- Housing allowance
- Annual air ticket
- Visa sponsorship
