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About the Role This is a hands-on commercial operations role supporting the day-to-day execution of the sales cycle. Working closely with Account Executives, Sales Engineers, partners, and distributors, you will help ensure that opportunities move efficiently from initial engagement through quoting, coordination, follow-up, and renewal. You will be responsible for keeping commercial activity organised and moving forward — from preparing quotes and maintaining CRM data to tracking renewals, coordinating partners, and supporting client interactions. The role would suit someone who is highly organised, responsive, and comfortable working across multiple stakeholders and opportunities in a fast-moving B2B technology environment. Key Responsibilities Sales Support & Coordination - Prepare and manage draft quotations for licensing, professional services, and support or managed service plans. - Work closely with Sales Engineers to translate technical scoping into quote-ready commercial documentation. - Coordinate with distributors on pricing, approvals, and quote submissions. - Support Account Executives with deal preparation, client coordination, and sales follow-up. - Schedule and coordinate client demos, onboarding sessions, and internal handovers. - Support the preparation and distribution of marketing materials and commercial documentation. - Track indirect opportunities involving partners and distributors. Sales & Account Operations - Maintain accurate and up-to-date opportunity and account information within Zoho CRM. - Track renewals and coordinate timely preparation and follow-up. - Maintain structured weekly sales reporting covering pipeline activity, renewals, and deals in progress. - Act as an operational point of contact for client requirements when Account Executives are unavailable. - Gather and organise relevant client information ahead of Account Executive or Sales Engineer involvement. - Escalate commercial or operational issues to the appropriate sales, technical, or partner teams. - Ensure quoting and sales activities follow internal processes and approval workflows. Key Stakeholders You will work closely with: - Account Executives on opportunities, client interactions, and deal execution. - Sales Engineers on technical scoping and professional services requirements. - Partners and distributors on pricing, approvals, and commercial coordination. - Sales leadership and delivery operations on pipeline visibility, handovers, and execution. The role reports to the Sales Director. What We're Looking For - 2–4 years of experience in Sales Support, Sales Operations, Commercial Coordination, or a similar role, ideally within a B2B technology, SaaS, cybersecurity, or IT environment. - Experience preparing and coordinating quotes, renewals, and commercial documentation. - Hands-on experience maintaining CRM data and sales pipelines. - Strong organisational skills with the ability to manage multiple opportunities and priorities simultaneously. - Experience coordinating across sales, technical, partner, and/or client-facing teams. - Fluent in Arabic, French, and English, both written and spoken. - Comfortable working with CRM platforms such as Zoho, Salesforce, or HubSpot. - Good working knowledge of Microsoft 365, particularly Excel, Outlook, and Word. - Strong written communication and attention to detail. - A structured, proactive, and ownership-driven approach to work. - Ability to work full-time in alignment with Gulf Standard Time. Preferred Experience Experience in any of the following would be an advantage: - Cybersecurity, cloud, or network infrastructure solutions. - A technology vendor, reseller, system integrator, or distributor environment. - Working with partners or distributors. - Professional Services quoting and support-plan packaging. - Supporting Account Executives and Sales Engineers within a B2B technology sales cycle. - Managing renewal calendars, partner coordination, and indirect sales opportunities. Working Hours Alignment with Gulf Standard Time (UAE) required. What We Offer - A fully remote role with exposure across the MENAT region. - The opportunity to work within a growing business. - Direct collaboration with commercial, technical, and delivery teams. - Exposure to regional clients, partners, and distributors. - Career development opportunities across Sales Operations, Partner Enablement, and Regional Coordination. - A competitive local compensation package.
