SALES SUPPORT SENIOR OFFICER

About the Role
This position is designated for Saudi Nationals only and involves providing comprehensive support to the Sales Manager and the sales team. The role includes a range of tasks encompassing report preparation, order processing, customer communications, and coordination with various stakeholders to optimize sales operations and enhance customer satisfaction.

Responsibilities

• Prepare necessary reports for the Sales Manager based on requests, including FG daily reports, back orders, daily reports, and customer analysis.
• Process QRAs (Quotation Request Approvals) and orders in compliance with the authorization scheme approval path, escalating violations to higher management as needed.
• Draft and type correspondence to customers as requested.
• Manage special orders in accordance with the standard operating procedure (SPO).
• Process customer creation activities and documentation following company procedures.
• Follow up with Credit Officers on pending orders to ensure timely processing and report findings to expedite the process.
• Handle and track courier activities between business units and re-direct as necessary.
• Manage incoming and outgoing phone calls and mail for the Sales Manager and frequently check the company email address.
• Maintain electronic files for all documentation, reports, communications, approvals, and emails.
• Assist the Sales Manager with monthly forecast preparation.
• Support the Sales Manager in business plan preparation.
• Communicate customer categorization with Sales Managers to ensure accuracy and corrections.
• Provide coverage for Sales Support Coordinators during their vacations.
• Request and distribute stationery to the sales department.
• Coordinate with the Customer Service Department (CSD) regarding item availability, transfers, deliveries, and special orders.

Requirements

• Saudi National.
• Experience in sales support or a relevant administrative position is preferred.
• Strong communication and organizational skills.
• Proficient in using office software and CRM systems.

Benefits

• Competitive salary package.
• Opportunities for professional development and training.
• Supportive work environment focused on teamwork and collaboration.