Salesforce Administrator

In this role, you will collaborate closely with one of our esteemed clients—a globally recognized leader in their industry, distinguished by their commitment to excellence, innovation, and delivering exceptional value. As a trusted IT consulting partner, the company is supporting their strategic initiatives by connecting them with exceptional talent to drive business growth and transformation.

Role: Salesforce Administrator - Production Support & Configuration
Location: Abu Dhabi Emirate, United Arab Emirates
Work Conditions: On-site, Contract
Experience: 3+ years
Language Requirements: English (strong communication skills are essential)

Key Responsibilities:

• User onboarding/offboarding, access requests, profiles, and permission sets
• Configuration of queues, public groups, assignment rules, and case-routing
• Preparation of reports, dashboards, list views, email templates, and minor configuration changes
• Controlled configuration changes and operational data corrections
• First-level production incident analysis and triage, escalating code-level issues
• UAT coordination, deployment validation, release support, and user training

Required Skills & Experience:

• 4+ years Salesforce administration experience, ideally within Service Cloud
• Strong knowledge of profiles, permission sets, roles, and sharing rules
• Experience with case routing, queues, assignment rules, and escalation configuration
• Experience building reports and dashboards for operational stakeholders
• UAT and production-deployment support experience
• Familiarity with ITSM/ticketing tools and basic Flow triage
• Certifications: Salesforce Administrator / ADM 201 (required); Advanced Administrator (preferred)

Important Note: Looking ONLY for IMMEDIATE JOINERS.

For more details, please contact: [email protected]