In this role, you will collaborate closely with one of our esteemed clients—a globally recognized leader in their industry, distinguished by their commitment to excellence, innovation, and delivering exceptional value. As a trusted IT consulting partner, the company is supporting their strategic initiatives by connecting them with exceptional talent to drive business growth and transformation.
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Role: Salesforce Administrator - Production Support & Configuration
Location: Abu Dhabi Emirate, United Arab Emirates
Work Conditions: On-site, Contract
Experience: 3+ years
Language Requirements: English (strong communication skills are essential)
Key Responsibilities:
- User onboarding/offboarding, access requests, profiles, and permission sets
- Configuration of queues, public groups, assignment rules, and case-routing
- Preparation of reports, dashboards, list views, email templates, and minor configuration changes
- Controlled configuration changes and operational data corrections
- First-level production incident analysis and triage, escalating code-level issues
- UAT coordination, deployment validation, release support, and user training
Required Skills & Experience:
- 4+ years Salesforce administration experience, ideally within Service Cloud
- Strong knowledge of profiles, permission sets, roles, and sharing rules
- Experience with case routing, queues, assignment rules, and escalation configuration
- Experience building reports and dashboards for operational stakeholders
- UAT and production-deployment support experience
- Familiarity with ITSM/ticketing tools and basic Flow triage
- Certifications: Salesforce Administrator / ADM 201 (required); Advanced Administrator (preferred)
Important Note: Looking ONLY for IMMEDIATE JOINERS.
For more details, please contact: [email protected]
