Salesforce Business Analyst

We are currently looking for a Salesforce Business Analyst for our Qatar operations.

Location: Doha, Qatar

Key Responsibilities

• Conduct workshops with stakeholders across departments
• Document current and future state processes
• Identify inefficiencies and automation opportunities
• Map regulatory and compliance requirements into system workflows
• Translate business needs into detailed functional requirements
• Create user stories and acceptance criteria
• Collaborate with Admin and Developer on solution feasibility
• Ensure alignment with enterprise architectural standards
• Manage Salesforce enhancement backlog
• Prioritize initiatives based on impact and ROI
• Facilitate change control discussions
• Prevent direct business-to-developer bypass
• Coordinate UAT cycles
• Define test cases
• Support training materials and user enablement
• Drive adoption metrics and feedback loops

Requirements

• 4 - 6+ years’ experience as Salesforce Business Analyst
• Strong understanding of CRM-driven business processes
• Experience in regulated or enterprise environments
• Hands-on familiarity with Salesforce capabilities
• Strong documentation discipline

Preferred

• Salesforce Business Analyst Certification
• Agile / Scrum certification
• Experience with large user base (300+ users)
• Experience working with multiple system integrations

Key Competencies

• Structured thinking
• Process redesign capability
• Stakeholder management
• Strong written documentation
• Business-value orientation

Joining time frame
2 weeks (maximum 1 month)