Salesforce Business Analyst

About the Role
We are currently seeking a Salesforce Business Analyst to support our operations in Qatar. This role requires working closely with various stakeholders to identify business needs, streamline processes, and ensure effective use of Salesforce capabilities within the organization.

Key Responsibilities

• Conduct workshops with stakeholders across departments.
• Document current and future state processes.
• Identify inefficiencies and automation opportunities.
• Map regulatory and compliance requirements into system workflows.

Requirements & Solution Design

• Translate business needs into detailed functional requirements.
• Create user stories and acceptance criteria.
• Collaborate with Admin and Developer on solution feasibility.
• Ensure alignment with enterprise architectural standards.

Backlog & Governance Management

• Manage Salesforce enhancement backlog.
• Prioritize initiatives based on impact and ROI.
• Facilitate change control discussions.
• Prevent direct business-to-developer bypass.

Testing & Adoption

• Coordinate UAT cycles.
• Define test cases.
• Support training materials and user enablement.
• Drive adoption metrics and feedback loops.

Required Qualifications

• 4 - 6+ years’ experience as Salesforce Business Analyst.
• Strong understanding of CRM-driven business processes.
• Experience in regulated or enterprise environments.
• Hands-on familiarity with Salesforce capabilities.
• Strong documentation discipline.

Preferred Qualifications

• Salesforce Business Analyst Certification.
• Agile / Scrum certification.
• Experience with large user base (300+ users).
• Experience working with multiple system integrations.

Key Competencies

• Structured thinking.
• Process redesign capability.
• Stakeholder management.
• Strong written documentation.
• Business-value orientation.

Joining Time Frame
The expected joining time frame is 2 weeks, with a maximum of 1 month.