About the Role
We are currently looking for a Salesforce Business Analyst to support our operations in Qatar. This position plays a crucial role in ensuring the efficacy of our CRM-driven business processes, particularly within regulated or enterprise environments. The ideal candidate will have a strong understanding of Salesforce capabilities and a solid documentation discipline to streamline processes and enhance stakeholder engagement.
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Required Qualifications
- 4 - 6+ years’ experience as Salesforce Business Analyst
- Strong understanding of CRM-driven business processes
- Experience in regulated or enterprise environments
- Hands-on familiarity with Salesforce capabilities
- Strong documentation discipline
Preferred Qualifications
- Salesforce Business Analyst Certification
- Agile / Scrum certification
- Experience with large user base (300+ users)
- Experience working with multiple system integrations
Key Competencies
- Structured thinking
- Process redesign capability
- Stakeholder management
- Strong written documentation
- Business-value orientation
Key Responsibilities
- Conduct workshops with stakeholders across departments
- Document current and future state processes
- Identify inefficiencies and automation opportunities
- Map regulatory and compliance requirements into system workflows
Requirements & Solution Design
- Translate business needs into detailed functional requirements
- Create user stories and acceptance criteria
- Collaborate with Admin and Developer on solution feasibility
- Ensure alignment with enterprise architectural standards
Backlog & Governance Management
- Manage Salesforce enhancement backlog
- Prioritize initiatives based on impact and ROI
- Facilitate change control discussions
- Prevent direct business-to-developer bypass
Testing & Adoption
- Coordinate UAT cycles
- Define test cases
- Support training materials and user enablement
- Drive adoption metrics and feedback loops
Joining Time Frame
The ideal joining time frame is within 2 weeks, with a maximum of 1 month.
