Salesforce Business Consultant

About the Role
As a Salesforce Business Consultant, you will operate at the intersection of business consulting, process architecture, and Salesforce solution design. You will lead clients from abstract business vision to structured, implementable requirements, ensuring alignment between business objectives and Salesforce capabilities. This role is critical for shaping enterprise-wide process transformations, defining business architectures, and enabling scalable Salesforce programs across multiple clouds. The ideal candidate will have client-facing consulting experience, exceptional communication skills, a deep understanding of the industry, and strong process modelling skills (BPMN) to drive measurable business outcomes.

What You’ll Do
Business Architecture & Requirements Engineering

• Lead structured discovery and stakeholder workshops to define business objectives, pain points, and transformation opportunities.
• Translate business intent into capability models, BPMN process architectures, epics, and user stories.
• Define future-state operating models and end-to-end process designs aligned to Salesforce best practices.
• Own requirements lifecycle management from ideation to backlog refinement, prioritization, and acceptance criteria.
• Ensure end-to-end traceability from business outcomes to solution design and delivery.

Salesforce Functional Solutioning

• Partner with Technical Architects and delivery teams to translate requirements into robust, multi-cloud solutions.
• Enforce platform best practices, design guardrails, and industry standards.
• Oversee functional validation, UAT strategy, and business acceptance to ensure alignment with intended outcomes.

Strategic Consulting & Roadmap Delivery

• Develop capability roadmaps, transformation blueprints, and prioritization frameworks aligned to client strategy.
• Advise on CRM maturity, process optimization, and customer experience transformation.
• Define business cases and value realization frameworks with clear linkage to KPIs and outcomes.
• Support target operating model (TOM) definition and governance structures for scalable adoption.

Account Growth & Pre-Sales Support

• Act as a trusted advisor to business stakeholders, driving value-led conversations and continuous improvement.
• Support pre-sales, solution shaping, and proposal development with strong functional context.
• Contribute to solution narratives and executive storytelling aligned to business outcomes.
• Identify expansion opportunities, cross-cloud use cases, and process-led transformation initiatives.

Team & Practice Enablement

• Contribute to practice assets, accelerators, and delivery frameworks.
• Drive adoption of structured methodologies (BPMN, capability modelling, backlog governance).
• Support internal enablement on industry trends, Salesforce innovations, and functional patterns.

Who You Are

• A consulting-led business professional with strong domain understanding and executive presence.
• An exceptional communicator who makes clients feel heard and comfortable engaging C-level stakeholders, translating strategy into executable solutions.
• Able to operate across strategy, functional design, and delivery governance.
• Structured, outcome-oriented, and skilled at simplifying complex business problems.
• Proactive and entrepreneurial, focused on long-term client value and growth.

What You Bring

• 8+ years of experience as a Business Architect, Functional Lead, or Senior Consultant in Salesforce or digital transformation programs.
• Strong client-facing experience, leading workshops, stakeholder alignment, and requirements definition.
• Expertise in business process modelling (BPMN) and requirements engineering.
• Experience with enterprise CRM platforms such as Salesforce, Microsoft Dynamics, or Oracle CRM.
• Proven delivery of functional artifacts (process maps, capability models, solution blueprints).
• Nice to have: solid understanding of Salesforce platform capabilities and design trade-offs (configuration vs. customization).
• Nice to have: experience across core Salesforce clouds (Sales, Service, Experience; exposure to Commerce/Revenue/Data Cloud is a plus).
• Candidates with one or more of Salesforce consultant certificates (Sales, Service, Experience, Commerce, Revenue etc) are preferred.

Benefits

• 22 working days holiday.
• Comprehensive medical insurance plan for employee, spouse, and children.
• Visa for employee, spouse, and children.
• Annual return flight to home country for self.
• Flexible office times and working from home twice per week.
• Remote working from a place of your choice for 2 weeks a year.
• Free snacks and drinks in the office.