We are seeking a Salesforce Technical Product Manager (TPM) to lead the development, enhancement, and optimization of our Salesforce ecosystem. This unique hybrid role combines strategic product management with hands-on technical development responsibilities. You will partner with stakeholders across business and technical teams to deliver scalable solutions that enhance our customer experience, streamline operations, and drive revenue growth.
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Key Responsibilities
Product Management
- Define and own the product roadmap for Salesforce platforms (Sales Cloud, Service Cloud, Experience Cloud, etc.), aligned with business objectives.
- Gather, analyze, and prioritize requirements from cross-functional stakeholders.
- Translate business needs into clear user stories, product specs, and acceptance criteria.
- Lead backlog grooming, sprint planning, and feature delivery in collaboration with engineering teams.
- Monitor and report on product performance metrics, adoption, and feedback.
- Drive cross-functional alignment across Sales, Marketing, Customer Success, and IT.
Technical Leadership & Development
- Collaborate closely with Salesforce developers and architects to design scalable, secure, and high-performance solutions.
- Contribute to the development process with hands-on work where appropriate—such as building flows, custom objects, Apex classes, Lightning components, and integrations (REST/SOAP APIs).
- Own technical documentation for product features, data models, and architecture.
- Ensure code quality through reviews, testing strategies, and deployment best practices.
- Stay current with Salesforce platform updates and proactively suggest relevant innovations.
Requirements
Must-Have Qualifications
- 5+ years of experience in a product management role, preferably in SaaS or enterprise environments.
- 3+ years of hands-on Salesforce development experience (Apex, Lightning, Flows, SOQL/SOSL, etc.).
- Proven track record of delivering complex technical products using Agile methodologies.
- Strong understanding of Salesforce architecture, data model, and security principles.
- Experience working with Salesforce Sales Cloud, Service Cloud, or Experience Cloud.
- Ability to manage competing priorities and work cross-functionally in a fast-paced environment.
- Excellent communication skills (technical and non-technical) and stakeholder management abilities.
Preferred Qualifications
- Salesforce certifications (e.g., Salesforce Platform Developer I/II, Salesforce Administrator, or Sales/Service Cloud Consultant).
- Experience with DevOps tools for Salesforce (Gearset, Copado, etc.).
- Familiarity with CI/CD, Git, and test automation within Salesforce environments.
- Understanding of business processes such as lead-to-cash, case management, or partner lifecycle.
