SAMA Customer Care Specialist

About the Role
The position is focused on fostering relationships and ensuring satisfaction with the Saudi Arabian Monetary Authority (SAMA). The role involves managing communications effectively, addressing customer complaints, and maintaining Call Center KPIs. The individual will work within a supportive and collaborative environment that encourages personal growth and team development.

Responsibilities:

• Identify and assess SAMA’s needs to achieve satisfaction.
• Build sustainable relationships and trust with SAMA representatives through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within specified time limits; follow up to ensure resolution.
• Maintain Call Center KPIs.
• Follow communication procedures, guidelines, and policies.

Education & Experience

• Bachelor’s degree in business or an equivalent field of study.
• 2-4 years of experience in a similar role, with proven experience in the financial sector.
• Previous experience as a Call Center Supervisor is required.

Skills

• Advanced proficiency in Microsoft Office tools.
• Fluent in English and Arabic.
• Advanced knowledge of compliance and regulations.

Core Competencies

• Self-Actualization & Fulfilment: Proficiency Level – ADVANCED
• Team Synergy & Development: Proficiency Level - ADVANCED
• Entrepreneurial Mindset & Drive: Proficiency Level - ADVANCED
• Business Acumen & Diligence: Proficiency Level - ADVANCED

What We Offer You

• An inclusive and diverse culture that encourages innovation and flexibility across remote, in-office, and hybrid work setups.
• Highly competitive compensation packages, including the potential for shares.
• Prioritized personal development with regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Experience working in a talented team of over 30 nationalities across 7 countries, gaining valuable insight into an exciting industry.
• Autonomy, mentoring, and challenging goals that present incredible opportunities for both personal and company growth.
• A great deal of responsibility and trust, as we believe the best results come when individuals are empowered to make decisions in their roles.