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Drive complex SAP automotive solutions as a technical lead with strong experience in S4 HANA SAP Automotive, SAP Vehicle Management System, and SAP DBM After Sale while partnering closely with IT business support and customer experience stakeholders in a hybrid day shift role to deliver robust reliable platforms that enhance operational efficiency and customer satisfaction across global automotive operations.
Responsibilities
Key Responsibilities
Solution Design & Configuration
- Design, configure, and optimize SAP IS-Auto / DBM and Proaxia VSS solutions for Automotive Aftersales operations.
- Lead business process workshops, fit-gap analysis, and solution blueprint activities.
- Address various service-related tasks such as:
- Service Orders
- Workshop Management
- Service Appointments
- Vehicle Reception
- Parts & Inventory Management
- Warranty & Goodwill Processing
- Recall Campaign Management
- Labor Operations & Pricing
- Vehicle Health Check (eVHC)
- Customer Quotations & Approvals
- Ensure adherence to SAP and Automotive industry best practices.
Business Process Analysis
- Analyze existing automotive dealership processes and identify automation and optimization opportunities.
- Translate business requirements into scalable SAP solutions.
- Recommend process improvements to enhance efficiency, customer experience, and operational performance.
Requirements Gathering & Documentation
- Engage with business stakeholders to gather and document detailed requirements.
- Develop functional specifications, including:
- Business Requirement Documents (BRD)
- Functional Design Documents (FDD)
- Process Flow Diagrams
- Test Scripts
- Training Materials
- Work closely with development teams to ensure successful solution delivery.
SAP Project Delivery
- Requirement gathering, blueprinting, design, configuration, development support, SIT/UAT testing, data migration, cutover planning, go-live, and hypercare support.
- Support SAP S/4HANA transformation initiatives and Proaxia VSS implementations.
Technical & Integration Support
- Perform root cause analysis and troubleshooting of production issues.
- Debug SAP programs and collaborate with ABAP developers to resolve complex issues integrating with:
- OEM Systems
- CRM Platforms
- Payment Gateways
- Digital Applications
- Azure Integration Services
- Middleware Platforms (Boomi, CPI, PI/PO)
Testing & Quality Assurance
- Unit Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT).
- Validate business requirements and ensure solution quality.
User Training & Knowledge Transfer
- Deliver end-user and super-user training.
- Create knowledge articles, SOPs, and process documentation.
- Provide continuous support to business users and support teams.
Production Support & Continuous Improvement
- Provide L2/L3 support for Automotive Aftersales applications.
- Analyze incidents and identify recurring issues.
- Lead enhancement initiatives and continuous improvement programs.
- Ensure compliance with SLA and service delivery standards.
Required Skills & Experience
- Minimum 5+ years of SAP Automotive experience, including SAP IS-Auto, SAP Dealer Business Management (DBM), and Proaxia VSS.
- Expertise in Workshop Operations, Service Management, Parts Management, Warranty Processing, Service Appointment Scheduling, Vehicle Reception & Delivery, and Recall Campaigns.
- Strong debugging capabilities and ability to analyze ABAP code while collaborating with developers.
- Familiarity with Enhancements, User Exits, BAdIs, Smart Forms, Adobe Forms, IDocs, APIs/Web Services, SQL Queries, Data Migration, Data Validation, and Interface Monitoring.
- SAP Cross Functional Knowledge in:
- SAP SD (Sales & Distribution)
- SAP MM (Materials Management)
- SAP FI/CO
- SAP FSCM
- SAP Business Partner
- SAP CRM / CX Solutions
- SAP S/4HANA
- Minimum 2-3 end-to-end SAP implementations, rollouts, or upgrade projects.
- Experience working in Agile and DevOps environments.
- Strong knowledge of SAP Activate methodology.
Preferred Qualifications
- Experience with Proaxia VSS and SRS (Service Resource Scheduling).
- Experience in SAP S/4HANA Automotive transformations.
- Familiarity with Vehicle Health Check Solutions (eVHC), Workshop Monitoring, Service Advisor Mobility Solutions, Customer Portal Solutions, Digital Payment Integrations, and OEM Warranty & Recall Integrations.
- SAP Certification in relevant modules is preferred.
- Experience in Automotive Retail Dealership environments is highly desirable.
Educational Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
- SAP Certification(s) preferred.
Competencies
- Strong analytical and problem-solving capabilities.
- Customer-focused mindset.
- Excellent stakeholder management skills.
- Effective communication and presentation skills.
- Ability to manage multiple priorities.
- Self-driven with strong ownership and accountability.
- Team player with mentoring capability.
- Continuous learning mindset.
