Location
Warszawa
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About
The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.
Role Description
- Analyze and resolve complex technical issues in SAP S/4HANA related to SAP FI, CO, and TRM modules and customer-specific solutions.
- Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP FICO modules and customer-specific solutions.
- Conduct detailed problem analysis to diagnose issues thoroughly to understand root causes and configure SAP systems to develop effective solutions.
- Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues.
- Foster strong relationships with clients by addressing support topics promptly and effectively.
- Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements.
- Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements.
- Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.
Required Skills
- Bachelor's degree in Information Technology, Business Administration, or related field.
- In-depth understanding of Financial Accounting (FI) and Controlling (CO) modules within SAP.
- Expertise in SAP Financial Accounting (FI) and Controlling (CO) modules with strong capabilities in managing processes related to SAP F2R-FI (Accounting) and SAP F2R-CO (Controlling).
- Ability to configure General Ledger, Accounts Payable/Receivable, Asset Accounting, and Cost Center Accounting.
- Proven experience in the SAP AP F2R-PS2F process (Project Start to Finish), including project structuring, budgeting, and financial planning within SAP.
- Proficiency in SAP Treasury and Risk Management (TRM).
- Very good understanding of SAP S/4HANA On-Premise (2020).
- Strong analytical skills to diagnose issues and develop effective solutions for complex problems.
- Excellent communication skills to interact with team members and clients, both verbally and in writing.
- Familiarity with ticket management systems to track and manage support requests efficiently.
- Understanding of project management principles to successfully manage small-scale projects and changes.
- Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies.
- Ability to work independently and manage multiple priorities.
- SAP certifications in relevant modules (preferred).
- Understanding of ITIL principles and the overall managed service process.
- Very good command of English, both spoken and written; knowledge of German will be an additional advantage.
Work Conditions
- Hybrid working model, flexible start of the day, and workation options available.
- Comprehensive medical and wellbeing programs, including dental care and psychological support.
- Opportunity to create an individual benefits package, availability of paid time off for volunteering, and additional paid birthday leave.
Recruitment Process
- CV verification
- Screening phone call
- Interview I
- Interview II
- Offer
If you are interested in this position, please send us your CV in English. If you have additional questions, please contact us at [email protected].
