The Application Evolution Services team at PwC Poland is focused on monitoring and improving application operations, ensuring they grow alongside our clients. We are currently seeking a specialist to join our team in Warszawa, responsible for addressing complex technical issues related to SAP PP, QM, and PM modules, as well as enhancing customer-specific solutions.
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Role Description
- Analyze and resolve complex technical issues related to SAP PP, QM, PM modules and customer-specific solutions.
- Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP PP and QM modules.
- Conduct detailed problem analysis; diagnose issues thoroughly and configure SAP systems accordingly.
- Collaborate with 1st-Level support and IT teams for timely issue resolution.
- Foster relationships with clients by addressing support topics promptly.
- Regularly analyze ticket trends to identify recurring issues and improvements.
- Lead and execute minor projects and system changes tailored to meet customer needs.
- Maintain documentation of support issues, solutions, and project changes for transparency and knowledge sharing.
Required Skills
- Bachelor's degree in IT, Business Administration, or related field.
- Proficiency in SAP PP, QM, PM modules with hands-on experience.
- Ability to design workflows for Production Orders, BOM, and Quality Inspection Processes.
- Skilled in integrating SAP PP/QM/PM with other modules like SAP MM and SD.
- Experience in plant performance optimization and predictive maintenance strategies.
- Expertise in troubleshooting and providing user training.
- Strong analytical skills and ability to maintain customer relationships.
- Familiarity with ticket management systems and project management principles.
- Excellent communication skills in English; knowledge of German is a plus.
- Independence, multi-tasking, inclination to stay updated with SAP developments, and understanding of ITIL principles are advantageous.
Work Conditions
- Hybrid working model, flexible start times, options for workation and sabbatical leave.
Development and Upskilling
- Comprehensive support during onboarding, mentoring, and training opportunities.
Medical and Wellbeing Program
- Medical care, mindfulness, psychological support, educational webinars, and legal counseling.
Additional Benefits
- Customizable benefits package, including lunch passes, concierge services, and more.
- Paid hours for volunteering and additional paid birthday leave.
Recruitment Process
- CV verification, screening call, two interviews, and offer process.
Contact
If you are interested in this position, please send your CV in English to [email protected].
