SAP Service Delivery Manager - D2

The Service Delivery Manager plays a crucial role in managing ongoing services to clients, ensuring that the service provided adheres to contractual requirements and service level agreements. This position involves negotiating service improvements with clients based on service delivery performance and any deviations observed.

Responsibilities:

• Oversee the quality provision of services and manage/report on service delivery.
• Ensure contractual commitments are met through effective day-to-day operations.
• Proactively manage the client relationship to maintain a high level of satisfaction.
• Implement continuous improvements to ensure contract continuity.
• Collaborate with team members to plan the overall client relationship strategy, focusing on cost reduction, service improvement, and new business opportunities.

Location: Dubai, Dubai, United Arab Emirates
Work Conditions: On-site, Full-time

Language Requirements: (Please specify if any languages are required, as they are not mentioned in the provided text.)