We are looking for an experienced Senior SAP S/4HANA Cloud Public Edition – Technical Delivery & AMS Lead to oversee the governance, operational stability, and technical delivery of enterprise SAP Public Cloud environments. The role will lead AMS governance, SAP S/4HANA Public Cloud release management, and SAP BTP platform oversight while coordinating technical teams and key stakeholders across multi-country environments. The ideal candidate combines strong SAP technical expertise with structured service delivery, governance, and stakeholder management capabilities.
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Key Responsibilities:
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SAP Cloud Delivery & AMS Governance
- Lead the governance and operational oversight of SAP S/4HANA Cloud Public Edition environments.
- Establish and manage recurring AMS governance activities, service reviews, and technical priorities.
- Monitor incidents, service requests, and DevOps tickets, ensuring appropriate escalation and resolution.
- Coordinate technical and techno-functional teams to resolve complex platform issues.
- Drive continuous improvement of AMS processes, service quality, and platform stability.
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Release & Change Management
- Lead SAP S/4HANA Cloud Public Edition release cycles within a 3-System Landscape (3SL).
- Conduct Release Assessment & Scope Dependency (RASD) evaluations and assess potential business and technical impacts.
- Coordinate release readiness, testing, deployment, and business continuity activities.
- Deliver “What’s New” sessions to technical and functional teams.
- Govern technical changes, transports, and deployments across the SAP landscape.
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SAP BTP & Technical Platform Management
- Oversee the administration and governance of SAP BTP, including CPI, Multi-Bank Connectivity (MBC), and Document & Reporting Compliance (DRC).
- Monitor CPI iFlows, integrations, applications, databases, and overall platform health.
- Manage SAP OSS activities, technical escalations, and SAP S-User access.
- Monitor certificate lifecycle and coordinate renewals.
- Manage E-Token updates supporting SAP e-invoicing compliance.
- Provide technical advisory and troubleshooting support across the SAP platform.
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IAM, Risk & Compliance
- Conduct IAM and authorization reviews as part of release and operational governance.
- Support GRC audits and maintain appropriate technical controls.
- Ensure compliance across SAP integrations, access management, and authorization landscapes.
- Proactively identify technical, operational, and compliance risks and coordinate remediation.
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Stakeholder & Service Management
- Act as a key technical point of coordination across AMS, functional, and technical teams.
- Participate in SAP Preferred Success expert sessions and coordinate SAP escalations where required.
- Communicate platform health, risks, incidents, releases, and improvement initiatives to senior stakeholders.
- Ensure effective delivery and governance across multi-country SAP environments.
Required Skills & Experience:
- Strong experience with SAP S/4HANA Cloud Public Edition, ideally within a 3-System Landscape (3SL).
- Proven experience leading SAP AMS delivery, governance, and operational support.
- Hands-on knowledge of SAP BTP, particularly CPI, MBC, and DRC.
- Strong understanding of SAP Public Cloud release and upgrade management.
- Experience with SAP OSS, S-User administration, and technical escalation management.
- Knowledge of SAP IAM, GRC, and authorization controls.
- Experience with integration monitoring, CPI iFlows, and certificate lifecycle management.
- Strong change, incident, and service management capabilities.
- Experience coordinating technical and techno-functional teams across complex enterprise environments.
- Excellent stakeholder management and communication skills.
