About the Role
This position is essential for ensuring the adequacy of insurance coverage in alignment with the company's actual risk exposure. The role requires full compliance with policy terms and conditions, as well as adherence to recommendations from insurers and risk assessment firms. This proactive approach is aimed at preventing coverage gaps or claim denials due to non-compliance.
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Key Accountability Areas
Scope of Responsibility:
- Review and monitor the adequacy of insurance coverage against operational risks.
- Verify compliance with policy terms and conditions.
- Follow up on recommendations issued by insurers and risk assessment companies.
- Monitor and update the Service Level Agreement (SLA) with the Head Office.
- Prepare periodic reports or reports upon identification of risks or insurance gaps.
Review of Insurance Coverage:
- Review the scope of coverage, limits, deductibles, and exclusions.
- Ensure policies are aligned with the nature of operations, assets, and projects.
- Identify any insurance gaps and submit recommendations to address them.
Compliance with Policy Terms:
- Compile and document all policy conditions, warranties, and operational obligations in a structured register.
- Verify implementation of obligations in coordination with relevant departments.
- Issue alerts regarding any non-compliance that may affect the validity of claims.
Follow-up on Insurers’ and Risk Assessment Recommendations:
- Review and classify recommendations based on risk severity.
- Coordinate with relevant departments to assess the feasibility of implementation.
- Propose technical or operational alternatives that provide an equivalent level of protection, where necessary.
- Coordinate with the Head Office to obtain approval for alternatives and formally close recommendations with the insurer.
Role Accountability
HR Proficiency:
- Recruit, recognize and cultivate high performers to establish a robust second line of management.
- Identify low performers and guide them for improvement or release them.
- Ensure equitable treatment of subordinates without discrimination.
- Assess subordinates based on performance that leads to planned results.
- Maintain a delegation of authority matrix in accordance with company policy.
Responsibility:
- Take full responsibility for operations per the job description and expected deliverables, adhering to company guidelines.
- Anticipate problems and take proactive measures to prevent them.
- Make timely and appropriate decisions.
Delivery:
- Achieve required results within set timelines while maintaining quality and cost efficiency.
Making a Tangible Difference:
- Contribute significantly to operational areas and exceed business expectations.
Business Planning and Performance:
- Transform corporate goals into actionable business plans.
- Plan, follow-up, and execute annual and developmental plans.
- Monitor plan performance and initiate corrective actions as necessary.
- Provide periodic work progress reports and manage budgets to optimize cost efficiency.
Organizational Development:
- Adapt the organizational structure to current needs and future development plans.
- Ensure job descriptions are available for all roles.
Business Process Improvements:
- Develop and coordinate written systems, policies, and procedures, pursuing automation where possible.
- Navigate IT solutions relevant to the job and promote the use of automated systems.
Quality:
- Uphold quality as a prime competitive advantage and act accordingly.
Adaptation:
- Adapt to new techniques, technologies, management structures, and business models.
Health, Safety, and Environment:
- Ensure a safe, secure, and compliant work environment per standard regulations.
Academic Qualification
Bachelor's Degree in Human Resources or any relevant field.
Work Experience
6 to 10 years of related experience.
Technical / Functional Competencies
- Agency Management
- Customer Service
- Insurance Knowledge
- Negotiating
- Health Insurance
- Rate Change Analysis
