Help AG is looking for an experienced Security Consultant who will be responsible for the proper and accurate handling of support requests for Help AG’s customers. The Security Consultant will handle requests via email and calls in accordance with Help AG’s support workflow, which includes continuous communication with customers on tickets, health checks, projects, and other technical work.
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Key responsibilities include:
- Working on technical support tickets from customers.
- Conducting health checks for supported technologies.
- Assisting with projects and pre-sales activity as required.
- Keeping the ticket system updated to meet SLA requirements.
- Interacting and communicating with vendor support organizations and engineers.
Qualifications and Skills:
- More than 5 years of experience in technical Information Security.
- Experience working in an enterprise environment handling technical support and projects.
- Bachelor’s degree in Information Security or a related IT field, or equivalent experience.
- Deep understanding of technical relations in a complex environment.
- Experience and certifications in vendor technologies such as F5 Networks, Broadcom, Palo Alto Firewall, Pulse Secure, OPSWAT, Infoblox, Ixia, and Fortinet are advantageous.
- Excellent and accent-free communication skills in English (Arabic would be an advantage).
- Strong organizational skills, understanding of information security concepts, and experience with TCP/IP networking in large-scale organizations.
- A flexible work approach based on job requirements and the ability to identify new work areas.
Benefits:
- Health insurance with a leading global provider.
- Career progression and growth through challenging projects.
- Employee engagement and wellness campaigns throughout the year.
- Excellent learning and development opportunities.
- Annual flight tickets to home country.
- An inclusive and diverse working environment with a flexible/hybrid work model.
- Open door policy.
Help AG is the cybersecurity arm of e& enterprise, providing tailored information security solutions to businesses across the Middle East. Since its establishment in 2004, Help AG has become a trusted IT security advisor in the region.
