Help AG is looking for a dynamic and innovative Security Engineer with hands-on experience in administering and maintaining Fortinet and Infoblox solutions. The ideal candidate will be responsible for managing firewall, authentication, PAM, and DDI infrastructure across both IT and OT environments, ensuring robust and secure network operations.
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Responsibilities:
- Administer and maintain Fortinet firewalls, FortiManager, and FortiAnalyzer for IT and OT networks.
- Administer and maintain IP address management and DNS/DHCP services using Infoblox DDI.
- Implement and manage AAA solutions with a preference for FortiAuthenticator.
- Deploy and support privileged access management using FortiPAM.
- Troubleshoot and resolve complex network and security issues and incidents.
- Work on LLD, HLD, and project documents.
- Maintain continuous communication with the customer on tickets, health checks, projects, and other technical work.
- Serve as a resident engineer at the customer site based on business requirements.
- Ensure proper and accurate use of tools (ticket system, time tracking) and document tickets.
- Follow-up on escalations to meet SLA requirements.
- Maintain customer satisfaction, professionalism, accuracy, and high-quality work.
- Keep the ticket system up to date.
- Interact and communicate with vendor support organizations and engineers.
- Travel to multiple locations to install Fortinet technology solutions.
Qualifications and Skills:
- More than 5+ years of working experience with Fortinet Technologies.
- Experience in an enterprise environment handling technical support and projects.
- Bachelor’s degree in information security or IT-related field or equivalent experience.
- Proficiency in Fortinet products: FortiAnalyzer, FortiADC, FortiAuthenticator, FortiPAM.
- Strong knowledge of network protocols, routing, switching, and load balancing.
- Experience with Infoblox DDI.
- Working knowledge of PKI and CLM platforms, preferably DigiCert ONE.
- Strong analytical and troubleshooting skills.
- Security certifications (e.g., Infoblox, Fortinet NSE 4/5/6, CCNP, or equivalent) are a plus.
- Understanding of information security concepts and related technologies.
- Strong background in TCP/IP networking in large-scale organizations.
- Flexible work approach based on job requirements.
- Ability to identify new work areas and set new goals.
- Excellent communication and training skills.
- Outstanding customer handling, friendly, and goal-oriented.
- Ability to understand complex business processes and activities.
Benefits:
- Health insurance with a leading global provider.
- Career progression and growth through challenging projects.
- Employee engagement and wellness campaigns.
- Excellent learning and development opportunities.
- Annual flight tickets.
- Inclusive and diverse working environment.
- Flexible/Hybrid working environment.
- Open door policy.
