About the Job: Help AG, an e& enterprise company, is seeking a talented and experienced Security Engineer with hands-on expertise in Palo Alto and Fortinet firewalls, F5 load balancers, Azure Managed Defender, Microsoft Purview, and TrendMicro Deep Security. The ideal candidate should possess a solid understanding of cybersecurity best practices and industry standards, along with proven experience in managing enterprise-grade security solutions. This role demands effective problem-solving skills, strong attention to detail, and the ability to communicate clearly with both technical and non-technical stakeholders.
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Responsibilities:
- Act as the primary point of contact for managed security control clients, offering expert guidance and support for relevant technologies.
- Implement and manage day-to-day firewall operations with a specialization in Palo Alto and Fortinet technologies.
- Monitor and analyze firewall logs to ensure the timely detection and resolution of security incidents.
- Execute operational tasks related to Global and Local Load Balancers for efficient traffic distribution.
- Conduct regular audits of Web Application Firewalls (WAF) to ensure configurations meet operational needs.
- Perform security assessments and audits to validate security controls and compliance for managed clients.
- Collaborate with internal teams and manage clients to integrate security measures into their environments.
- Provide hands-on support for troubleshooting, configuration adjustments, and optimization of security tools.
- Stay informed about emerging cybersecurity threats and industry best practices to proactively address potential risks.
- Develop and maintain comprehensive documentation related to security configurations, processes, and procedures.
- Participate in the evaluation and selection of new security technologies and tools to enhance managed services.
Qualifications & Skills:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven operational experience in firewall management using Palo Alto and Fortinet technologies.
- Hands-on experience in load balancer operations, particularly with F5 technologies.
- Relevant certifications such as PCNSE, NSE4, and F5 Certifications are a plus.
- Operational knowledge of server security solutions, such as TrendMicro and OPSWAT.
- Operational knowledge of host-based security solutions, including TrendMicro - Deep Security.
- Experience with Azure Managed Defender & Microsoft Purview.
- Expert and in-depth knowledge of complex IP networks.
- Familiarity with the operational aspects of cybersecurity best practices and industry standards.
- Proficient in day-to-day operational tasks related to network security and infrastructure.
- Excellent problem-solving skills focused on operational efficiency.
- Strong communication and collaboration skills for effective teamwork.
- Ability to prioritize operational tasks in a fast-paced environment.
Benefits:
- Health insurance with leading global providers.
- Career progression and growth through challenging projects.
- Employee engagement and wellness activities throughout the year.
- Excellent learning and development opportunities.
- Inclusive and diverse working environment.
- Flexible/Hybrid working arrangements.
- Annual flight tickets to home country.
- Open door policy.
Company Overview:
Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital), providing strategic consultancy combined with tailored information security services and solutions to enterprise businesses and governments across the Middle East. Established in 2004 and acquired by e& in February 2020, Help AG has positioned itself as the region's trusted IT security advisor, delivering unmatched value to customers by strengthening their cyber defenses and safeguarding their business.
