About the Role / About the Job
The company is seeking an Assistant Security Manager who will be accountable for the security and safety measures throughout the resort. This role will maintain strategic oversight of every aspect of the resort's physical security and safety for guests, employees, assets, and reputation including staffing, budgets, protocols, and procedures as well as crisis management.
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Responsibilities
- Manage and supervise the day-to-day security force of the property to ensure the safety and security of all guests, personnel, and property.
- Review and conduct performance evaluations for Security staff.
- Implement all policies and procedures regarding security and safety.
- Design and implement preventive safety and security programs.
- Prevent situations that could jeopardize the reputation of the hotel.
- Investigate crimes committed against the hotel, guests, and employees.
- Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities, and insurance requirements, remaining objective and writing comprehensive reports.
- Manage and coach the security team.
- With support from upper management, manage all problems and complaints that may be brought to your attention by guests.
- Be well versed in procedures and communicate them as needed.
- Motivate, supervise, and coach the security team.
- Support the Director of Security with scheduling, holiday management, and overtime management, keeping in mind hotel operational needs.
- Actively participate in department meetings and prepare appropriate summaries.
- As per company standards, offer guests pleasant, efficient, and professional service.
- Act as support in the onboarding and training process of new employees and help them complete their tasks.
- Assist guests who are experiencing problems with their in-room safe.
- Help guests access their rooms in the event of a lost or defective room key.
- Welcome visitors, contractors, external vendors and register them in the visitors log.
- Help direct visitors and guests upon arrival at the hotel and answer any questions they may have.
- Have excellent knowledge of the services and amenities offered by the hotel as well as their schedules.
- Ensure that the security spaces and employee entrances are kept clean at all times.
Preferred Qualifications and Skills
- 1-2 years of experience in a similar position within a luxury hotel or resort.
- A candidate with an outgoing personality and a can-do approach to any task is preferred.
- Reading, writing, and oral proficiency in English is required, Arabic is a preferred asset.
- A degree or diploma is preferred but not required.
Our Offering
- Opportunities to build a successful career with global potential.
- Unique strong culture with a diversity of 50 different nationalities.
- Living accommodation in a high-quality, well-resourced apartment.
- Excellent training and development opportunities.
- Employee recognition programs.
- Complimentary nights at company Hotels Worldwide.
- Paid annual home leave tickets.
- Complimentary meals in employee restaurants.
- Free transportation to work.
- Medical coverage.
Work Authorization
The hotel will apply for work authorization for a successful candidate.
