About the Role
This position plays a crucial role in maintaining the highest standards of security within the hotel premises. Reporting to management, the individual will train and oversee Security Officers, conduct regular patrols and checks, and lead criminal investigations as necessary. This is a high-impact role with substantial growth opportunities for an ambitious candidate.
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Primary Responsibilities
Security Operations
- Train Security Officers in the operation of surveillance equipment, report writing, record keeping, patrol procedures, and first aid techniques.
- Disseminate all relevant information from management to team members.
- Conduct patrols and regular checks on Security Officers to ensure they are alert and effectively performing their duties.
- Lead all criminal investigations and prepare corresponding reports for incidents occurring within the hotel.
- Monitor hotel staff to ensure compliance with House Rules; maintain surveillance on staff classified as suspects during investigations.
- Control and direct traffic for emergency personnel in response to emergencies such as fires, bomb threats, police assistance, or medical issues.
- Ensure all security equipment is in working order and that surveillance cameras are properly focused.
- Conduct routine checks on items such as pocket books, occurrence books, gate and security passes, keys, and key registers.
- Build relationships with informants to gather information of security interest that may assist in prevention and detection efforts.
- Maintain a Daily Security Report documenting all activities involving the department.
- Provide security coverage for VIP guests and be available on-call, including off-duty hours, for any emergencies.
Team Management
- Conduct performance reviews for team members and identify those with potential for development.
- Monitor team members' appearance, attitude, and professionalism.
- Lead comprehensive induction programs and ongoing training for new employees, focusing on skill development to meet business needs.
- Prepare weekly staff schedules aligned with anticipated business levels and service standards.
Other Responsibilities
- Ensure familiarity with hotel fire and life safety procedures.
- Adhere to hotel and departmental policies and procedures at all times.
- Attend all mandated briefings, meetings, and training sessions.
- Report for duty punctually, wearing a clean and complete uniform.
- Maintain high standards of personal appearance and hygiene.
- Execute other reasonable duties as assigned by hotel management.
Complexity/Critical Issues
- Maintain top-tier security standards within the hotel premises; demonstrate vigilance and responsiveness during incidents.
Qualifications
Knowledge and Experience
- High school education or equivalent.
- Certifications in National Skills Recognition System, CPR, First Aid Management, and Basic Fire Fighting.
- Minimum of 2 years relevant experience in a similar role.
- Proficiency in reading, writing, and speaking English.
- Clear criminal record required.
Competencies
- Strong leadership and interpersonal skills with an ability to train effectively.
- Excellent communication abilities.
- High level of honesty and integrity.
- Capacity to remain calm and make quick decisions in stressful situations.
- Result-oriented with attention to detail and quality service.
- Ability to multi-task and thrive under pressure.
- Team player and motivator, exhibiting self-starting abilities.
- Well-groomed and professionally presented at all times.
Role Benefits & Perks
- Enjoy discounted rates across a global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.
- Opportunities for career advancement and travel in over 110 countries across 45 hotel brands ranging from luxury to economy.
- Access to continuous learning and investment in skills development, including certification from the company's Revenue Management Academy.
- Work with sector-leading revenue management platform.
Additional Information
- This role requires fluency in English and Arabic.
- Employment Type: Permanent
- Job Schedule: Full-Time
- Job Category: Security, Safety & Quality
