About the Role
The Security/Loss Prevention Officer is responsible for ensuring the safety and security of property guests, employees, and assets. This role involves patrolling all areas of the property, monitoring security systems, and responding effectively to incidents and emergencies.
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Key Responsibilities
- Patrol all areas of the property and assist guests with room access.
- Monitor Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems.
- Lock property entrances when needed and conduct daily physical hazard inspections.
- Respond to accidents by contacting EMS or administering first aid/CPR as required.
- Assist guests/employees during emergency situations and notify appropriate individuals in the event of incidents.
- Defuse disturbances involving guests or employees and call for outside assistance if necessary.
- Complete incident reports to document Security/Loss Prevention related incidents.
- Handle interruptions, complaints, and resolve safety hazard situations.
- Escort unwelcome guests from the property without interrupting operations.
- Report to the scenes of vehicle accidents and thefts, using proper codes to call for assistance.
- Complete Loss Prevention shift summaries and daily activity reports.
- Maintain confidentiality of all Security/Loss Prevention and property reports/documents.
- Conduct investigations, gather evidence, and interview relevant parties.
- Follow company policies and procedures, reporting accidents and unsafe work conditions to management.
- Ensure personal appearance is clean and professional, and maintain confidentiality of proprietary information.
- Welcome all guests according to company standards, anticipate and address service needs, and assist individuals with disabilities.
- Develop and maintain positive working relationships to support team goals.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for extended periods and perform physical tasks such as lifting, pushing, and moving objects.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience required.
- Supervisory Experience: No supervisory experience needed.
- License or Certification: None required.
- Some states may have additional licensing/registration requirements.
- Ability to read and visually verify information in various formats and perform physical inspections.
- Ability to work with computers and/or point of sale systems.
- Capable of moving at a required speed to respond to work situations, including navigating uneven or slippery surfaces and confined spaces.
Benefits
- Opportunity to be part of an equal opportunity employer that values diversity and inclusion.
- Participation in a vibrant and supportive work environment that celebrates unique backgrounds and experiences.
- Career advancement opportunities within a global brand portfolio.
