About the Role
As a Security Officer, you will be responsible for ensuring the smooth and efficient operation of the Security Department, adhering to all Fire, Emergency, and Health & Safety procedures throughout the hotel, in line with company policies. Your main objective will be to maximize the prevention of crime, minimize financial loss, and ensure the protection of both the Heartists and guests.
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Main Duties:
- Work within the parameters of the security manual and the hotel's policy and procedures.
- Prevent theft and damage to the property of guests, staff, and the company.
- Respond to all alarms and act as directed in emergency situations.
- Assist Security Officers and the Security Manager at various functions.
- Help guests and staff members evacuate the building during emergencies, minimizing panic and maintaining control.
- Maintain the security office, update security records, manage incidents, and monitor all persons entering via the staff entrance.
- Report and investigate all thefts and criminal offenses.
- Strive for consistent bag checks and contractor ID card checks daily.
- Maximize the prevention of crime through regular presence in all areas of the hotel.
- Ensure all colleagues possess a sound knowledge of hotel security procedures and are briefed on the importance of security awareness.
- Assist in building an efficient team of Ambassadors by taking an active interest in their welfare, safety, training, and development.
- Ensure all Heartists fully understand and adhere to the hotel's policies and procedures.
Qualifications
- Experience as a Security Officer in a five-star environment.
- Knowledge of fire prevention and first aid.
- Quick learner with a personable personality.
- Team player who is adaptable, an avid learner, and possesses exceptional interpersonal and communication skills.
- Excellent verbal and written communication skills.
- Strong customer care skills and the ability to work under pressure with excellent attention to detail.
- High standard of personal presentation with a confident, professional, and welcoming personality.
Job Details
- Job Category: Security, Safety & Quality
- Job Type: Permanent
- Job Schedule: Full-Time
