About the Role
As a member of the Security/Loss Prevention team, you will patrol all areas of the property to assist guests and ensure their safety while guiding them through emergency situations. Your responsibilities will include monitoring security systems, conducting physical hazard inspections, responding to incidents, and maintaining the confidentiality of property reports. You will engage with guests professionally, focusing on their service needs and ensuring a secure environment for everyone.
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Key Responsibilities
- Patrol all areas of the property and assist guests with room access.
- Monitor Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems.
- Lock property entrances as necessary and conduct daily physical hazard inspections.
- Respond to accidents and administer first aid/CPR as required.
- Assist guests and employees during emergency situations and notify appropriate individuals in the event of incidents.
- Defuse disturbances and call for outside assistance if necessary.
- Complete incident reports to document all Security/Loss Prevention related incidents.
- Handle interruptions and complaints effectively, resolving safety hazard situations.
- Escort unwelcome persons from the property discreetly without disrupting operations.
- Report to scenes of vehicle accidents or thefts and call for assistance using proper code responses.
- Complete a Loss Prevention shift summary/daily activity report.
- Maintain confidentiality of all Security/Loss Prevention and property reports/documents; share information only with authorized individuals.
- Conduct investigations, gather evidence, and interview relevant parties.
- Follow all company policies and report accidents, injuries, and unsafe work conditions to the manager.
- Maintain a professional appearance and uphold company standards while welcoming guests.
- Interpret and verify information in a variety of formats, using computers and/or point of sale systems when required.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier objects with assistance.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience necessary.
- Supervisory Experience: No supervisory experience required.
- Licensure or Certification: None required.
- Ability to stand, sit, or walk for extended periods and navigate varied surfaces.
- Capability to grasp, turn, and manipulate objects of varying sizes and weights.
- Some states may have additional licensing/registration requirements for consideration.
Benefits
- Experience within a diverse team supporting a common goal of providing exceptional hospitality.
- Opportunities for growth and development within a global company.
We are committed to being an equal opportunity employer, welcoming all and providing access to opportunity, with an environment where our associates' unique backgrounds are valued and celebrated.
