The Security Operations Coordinator is responsible for coordinating and supporting day-to-day physical security operations across the company branches, HQ, and back-office locations. The role ensures continuous security coverage, effective alarm and access control administration, guard force deployment, incident response, and compliance with bank policies, RCSA controls, business continuity requirements, and UAE regulatory authorities. The position supports operational readiness through vendor coordination, police approvals, preventive maintenance oversight, MIS reporting, KPI/KRI tracking, and timely escalation of security risks and incidents to management, ensuring operations remain compliant with bank policies, UAE regulatory requirements, and law enforcement standards.
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Key Accountabilities of the Role:
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Security Operations Coordination:
- Assist branches/back offices with security support during off-hours, Fridays, and holidays.
- Perform daily security operational checks and execute tasks assigned by the Head of Security.
- Provide daily operational updates to the Head of Monitoring and Head of Security.
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Alarm System Administration:
- Coordinate branch alarm connection renewals and ensure completion of required documents and system requirements.
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Access Control & Security Systems Maintenance:
- Coordinate with maintenance teams for operational security systems and preventive maintenance.
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Vendor & Guard Force Coordination:
- Deploy security guards as per bank requirements and monitor guard performance.
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Incident & Emergency Management:
- Coordinate response and report incidents occurring at the company branches.
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Compliance, Risk & Governance Support:
- Ensure compliance with RCSA requirements and controls, preparing necessary documentation.
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Documentation, MIS & Reporting:
- Compile monthly Security MIS reports and maintain operational records.
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Operational Improvement & Cost Optimization:
- Support cost-saving initiatives within the security department and report findings from site inspections.
Specialist Skills / Technical Knowledge Required for this Role:
- Working knowledge of physical security operations, including guarding services, alarm systems, access control, and incident response.
- Ability to apply security SOPs, escalation procedures, and compliance controls.
Core Competencies:
- Strong coordination, multitasking skills, and effective incident handling.
- High attention to detail in documentation, reporting, and approvals.
Behavioral Competencies:
- High integrity, confidentiality, and compliance awareness.
- Proactive and solution-oriented approach, with a strong sense of ownership and teamwork.
Previous Experience:
Minimum 3 years’ experience in a similar Security Operations role.
Language Requirements:
(Not specified)
