The Security Operations Coordinator is responsible for coordinating and supporting day-to-day physical security operations across the company branches, HQ, and back-office locations. This role ensures continuous security coverage, effective alarm and access control administration, guard force deployment, incident response, and compliance with bank policies, RCSA controls, business continuity requirements, and UAE regulatory authorities.
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Key Responsibilities
- Coordinate day-to-day security operations across branches, back offices, and HQ.
- Assist branches/back offices with security support during off hours, Fridays, and holidays, acting based on incident nature.
- Perform daily security operational checks and execute tasks assigned by Head of Security.
- Provide daily operational updates to Head of Monitoring and Head of Security.
- Ensure the company locations remain operational and protected from security risks.
Alarm System Administration
- Coordinate branch alarm connection renewals, ensuring completion of required documents and system requirements.
- Coordinate with CMT and branches for alarm user updates due to staff transfers or exits.
- Prepare and process police/CID approvals for alarm operations.
- Arrange police approvals for security system upgrade projects.
Access Control & Security Systems Maintenance
- Coordinate with maintenance teams to ensure all security systems are operational and preventive maintenance is completed quarterly.
- Review and process approvals for security system maintenance schedule.
- Coordinate with CPD for renewal of annual maintenance contracts for security systems.
Vendor & Guard Force Coordination
- Deployment coordination for security guards at the company locations as per bank requirements.
- Arrange rotation plan of guards between branches in line with security policy.
- Monitor guard performance and ensure compliance with the company policies and procedures.
- Track and monitor vendor KPIs related to guarding and security services.
Incident & Emergency Management
- Coordinate response and report incidents occurring at the company branches and locations.
- Maintain records of security incidents and KRIs.
Compliance, Risk & Governance Support
- Coordinate with the team to ensure compliance with RCSA requirements and controls.
- Prepare and maintain police/CID documentation to support regulatory and audit compliance.
- Support risk mitigation activities related to physical security operations.
Documentation, MIS & Reporting
- Maintain and compile monthly Security MIS reports covering guarding services and security system maintenance for HQ and branches.
- Maintain operational records, approvals, incident logs, and compliance documentation.
- Report on security-related matters and performance indicators to management.
Operational Improvement & Cost Optimization
- Coordinate and support monthly and quarterly cost-saving initiatives within the security department.
- Arrange site inspections of branches and back offices, report findings, and coordinate corrective actions with relevant teams.
Requirements
- Minimum 3 years’ experience in a similar Security Operations role.
- Working knowledge of physical security operations, including guarding services, alarm systems, access control, CCTV, and incident response.
- Strong coordination and multitasking skills across multiple stakeholders.
- Effective incident handling with calm decision-making under pressure.
- High attention to detail in documentation, reporting, and approvals.
