Security Operations Manager

About the job
Snap Inc. is a technology company that believes the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The company’s core products include Snapchat, a visual messaging app; Lens Studio, an augmented reality platform; and Spectacles, its AR glasses.
The Global Security Organization (GSO) plays a crucial role in delivering on Snap’s “Duty of Care” to its employees, guests, and customers while embodying the values of Kind, Smart, and Creative. The organization is focused on building a safe and secure environment for team members worldwide, empowering them to perform their best work each day.
We’re looking for a Security Operations Manager to join our Global Security team in the MENA & APAC region.

What you’ll do:

• Lead all aspects of Global Security functions in the APAC & MENA region, serving as the primary contact for all security-related matters.
• Collaborate with Global Security management and cross-functional team managers to promote a safe workplace, including event security support.
• Coordinate with leadership and partners such as HR, Finance, IT, and Legal to address security requirements and concerns.
• Communicate developments to the Global Security leadership team, including regular contact with the Global Security Operations Center for alarm response, crisis, and incident management.
• Manage security vendor contracts, including onsite guarding services, technology, systems support, and special event security, with participation in quarterly business reviews.
• Conduct security and safety training at assigned locations in alignment with Snap Security Awareness Training & Education team.
• Develop physical security plans, operation procedures, and emergency protocols for new projects, ensuring their design and execution are effective and dynamic.
• Produce timely, well-written reports and metrics.
• Establish and act as the liaison with local emergency and law enforcement services.

Knowledge, Skills & Abilities:

• Excellent interpersonal skills, including verbal and written communication.
• Familiarity with computers and security equipment, including camera monitoring, access control, and intrusion detection systems.
• Flexibility to work non-traditional schedules, including holidays, nights, and weekends, to adapt to a 24/7 operation.
• High resiliency, capable of working independently and as part of a team.
• Basic experience with computer-based technologies.
• Ability to travel up to 25% of the time.

Minimum Qualifications:

• High school degree or GED or equivalent years of experience.
• 6+ years experience in military, law enforcement, or a public/private sector security organization, with vendor management experience.
• Ability to lift up to 10 kgs to support site security operations.
• Ability to stay on your feet for extended periods for incident management.
• Current CPR and Basic First Aid certification.
• Active engagement in public/private partnership organizations.
• Local security certifications (e.g., BSIS, NYC).

Preferred Qualifications:

• Experience in security, medical, emergency services, law enforcement, military, or customer service.
• Language proficiency in Arabic and other regional languages is preferred.

At Snap, we believe that having a diverse team enables us to create innovative products that improve the way people live and communicate. We are committed to providing equal employment opportunities regardless of various classifications, in accordance with applicable laws.
Snap Inc. offers competitive benefits, including paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that allow for shared long-term success.