Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Security Supervisor, you’ll help create a safe and welcoming environment for every guest and team member. Through attentive leadership, sound judgement, and a reassuring presence, you’ll protect the people and spaces that make each stay exceptional. You’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
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Responsibilities
Here’s what you’ll do during a typical day as a Security Supervisor:
- Maintain a discreet, reassuring presence: Oversee patrols of guest areas, back of house spaces, and the hotel perimeter, identifying and addressing risks while respecting guest privacy.
- Respond with calm and care: Coordinate the team’s response to medical emergencies, fire alarms, and security incidents, prioritising the safety and well-being of guests and team members.
- Lead the security team: Plan schedules, assign duties, and coach Security Officers to deliver attentive, professional service at every point of contact.
- Investigate and report incidents: Gather facts, preserve relevant information, and prepare clear, accurate reports for management and follow-up.
- Strengthen everyday safety: Work with hotel teams to promote safe practices, address concerns promptly, and keep emergency procedures familiar and effective.
- Support service when needed: Step into Security Officer duties during busy periods or incidents, providing a composed and helpful presence.
Qualifications
What It Takes to Make the Stay
At the company, our core values are the driving force behind our success and directly inform the qualities we demand in every team member. This commitment to excellence is exemplified at the hotel, where we unwaveringly deliver superior service and unforgettable experiences for our guests.
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Experience and Qualifications
- Security experience: 3–5 years of experience in security operations, preferably in hospitality, with experience supervising a team.
- Technical knowledge: Familiarity with CCTV, access control, fire alarm systems, and current security equipment.
- Certification: Valid Security Industry Regulatory Agency (SIRA) certification required.
- Language: Ability to speak Arabic is required.
Join an Award-Winning Workplace Culture
At the company, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, the company supports your journey every step of the way.
How We’ll Help You Thrive
At the company, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join the company, our exceptional care extends to you with unmatched perks and benefits, including:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
