About the Role
As a key member of the security team, you will be responsible for leading and supervising security personnel, ensuring the safety and security of the property. Your role will encompass overseeing security operations, managing incidents, and maintaining a visible presence to ensure guest and staff safety. You will also be involved in training and developing your team, collaborating with various departments, and ensuring compliance with local security regulations and company policies.
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Responsibilities
- Supervise and lead the security team, ensuring all personnel are well-trained and perform their duties to the highest standard.
- Oversee daily operations of security systems, including surveillance, access control, and alarm systems.
- Respond quickly and effectively to security incidents, emergencies, and disturbances, including investigating and documenting incidents.
- Monitor CCTV systems, alarm systems, and conduct regular patrols to detect potential security risks or breaches.
- Maintain a visible presence on the property to ensure the safety and well-being of guests and staff, providing assistance and guidance as needed.
- Lead emergency response procedures during evacuations, first-aid events, and fire drills, ensuring all staff and guests adhere to safety protocols.
- Provide on-the-job training and guidance to security personnel on procedures and emergency protocols.
- Maintain accurate logs of all security-related incidents, suspicious activities, and accidents, preparing regular reports for management.
- Collaborate closely with departments such as housekeeping, maintenance, and front desk to enhance security in high-risk zones and during special events.
- Ensure all security systems are functioning properly, reporting any malfunctions for repair.
- Ensure compliance with local security laws, company policies, and industry best practices.
Qualifications
- High School diploma or equivalent; further qualifications in security management or related fields are a plus.
- Minimum of 3-5 years of experience in security, with at least 2 years in a supervisory role, preferably in the hospitality or luxury industry.
- Proven experience in leading and managing a security team, ensuring high performance and adherence to protocols.
- Ability to handle security crises professionally, leading teams effectively during emergencies.
- Strong working knowledge of CCTV, access control systems, alarm systems, and general security procedures.
- Excellent verbal and written communication skills for effective reporting and interaction with guests and employees.
- Attention to detail in detecting security risks and following up on concerns.
- Problem-solving skills to analyze security situations, make quick decisions, and implement effective solutions.
- Physical stamina to remain active, patrol large areas, and respond to security issues.
- Professional, approachable, and courteous demeanor when interacting with guests and staff.
- Competence in using security technologies and basic office software (Word, Excel, etc.).
Job Type
Job Schedule
Job Category
- Security, Safety & Quality
