Senior Account Manager

About the Role
The Senior Account Manager is a pivotal position focused on expanding and retaining relationships within a portfolio of existing non-strategic customers. This is a quota-carrying role responsible for executing account plans, identifying new use cases, and driving application growth through upsell and cross-sell strategies. Following the initial sale from an Account Executive, the Senior Account Manager takes full commercial ownership of the account and collaborates with Technical Success Managers to ensure value realization and long-term customer success.

Key Responsibilities:

• Expansion & Retention Ownership: Drive in-period renewals and identify upsell opportunities by aligning the company GenAI platform and applications to evolving customer needs and business priorities.
• Account Planning & Coverage: Maintain and execute structured account plans to identify growth areas, map key stakeholders, and expand into new functional buying centers.
• Forecasting & Pipeline Management: Own pipeline development and forecast accuracy for all existing-account opportunities; ensure CRM hygiene and visibility across sales leadership.
• Application Growth Execution: Partner with Technical Success Managers to monitor usage trends and re-engage underutilized accounts with targeted messaging and new application capabilities.
• Stakeholder Engagement: Deepen relationships with Director+ and technical stakeholders across lines of business to broaden account coverage and elevate the company's strategic relevance.
• Post-Sale Handoff & Continuity: Serve as the single commercial point of contact following initial purchase from the Account Executive; ensure a smooth transition and maintain momentum across the customer lifecycle.

Knowledge, Skills and Abilities:

• Demonstrated success renewing and growing recurring revenue across multi-year, subscription-based contracts.
• Proven ability to engage business and technical stakeholders to uncover new use cases and expand account footprint.
• Strong collaboration skills and experience working cross-functionally with technical and customer success teams.
• Ability to navigate complex customer environments, manage multiple stakeholders, and serve as a trusted commercial lead.

Requisite Education and Experience / Minimum Qualifications:

• 8+ years of quota-carrying sales or account management experience in SaaS or enterprise technology, with a focus on existing customer expansion; familiarity with GenAI or applied AI concepts a plus.
• Bachelor’s degree or equivalent experience.

Benefits:
The wellbeing of employees is a priority, and the organization strives to attract and retain top talent by providing competitive pay and benefits. Depending on the location and local legal requirements, the benefits package may include:

• Medical, Dental & Vision Insurance
• Flexible Time Off Program
• Paid Holidays
• Paid Parental Leave
• Global Employee Assistance Program (EAP)
• And more!

Commitment to Diversity:
The organization encourages all candidates, especially women, people of color, LGBTQ+ identifying individuals, differently abled persons, and others from marginalized groups, to apply to positions even if they do not meet all qualifications.

Equal Employment Opportunity:
An Equal Employment Opportunity and Affirmative Action employer, the organization does not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, or disability. Reasonable accommodations are provided to applicants with physical and mental disabilities.

Use of Artificial Intelligence in Our Hiring Process:
Approved AI-powered tools may be utilized in the hiring process to assist in aspects such as job descriptions, application reviews, and candidate evaluation. All final decisions regarding applications will be made by members of the recruiting team.