About the Role
The Senior Account Manager – Enterprise is responsible for managing and growing a portfolio of Enterprise clients by delivering ICT and digital solutions. This role focuses on building strong customer relationships, identifying growth opportunities, and driving revenue through consultative selling across cloud, cybersecurity, data, and digital solutions. Working closely with internal sales, technical, and delivery teams, the Account Manager ensures customer satisfaction while expanding account value through upselling, cross-selling, and new business development within assigned accounts.
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Responsibilities
Account Management
- Manage a portfolio of Enterprise accounts, acting as the primary point of contact for customer engagement
- Build and maintain strong relationships with key stakeholders, understanding their business and technology needs
- Conduct regular account reviews to assess performance, identify opportunities, and ensure customer satisfaction
- Coordinate with internal teams to ensure seamless delivery of services and solutions
- Manage contract renewals and ensure continued value realization for customers
ICT & Digital Solutions Expertise
- Develop a strong understanding of the ICT and digital solutions portfolio
- Work with clients to align technology solutions with their business objectives and operational needs
- Collaborate with technical and presales teams to position integrated solutions across multiple service areas
Business Development
- Identify and pursue opportunities to expand services within existing accounts
- Support pipeline development through upselling and cross-selling initiatives
- Contribute to account planning and growth strategies for assigned clients
- Prepare and deliver proposals and presentations aligned with customer requirements and business outcomes
- Participate in client meetings, events, and engagements to strengthen relationships and generate opportunities
Collaboration & Communication
- Work closely with product, presales, and delivery teams to ensure successful solution positioning and execution
- Engage with both technical and business stakeholders to ensure alignment of solutions with client needs
- Manage and resolve customer issues in coordination with internal teams to maintain high levels of satisfaction
- Maintain accurate records of account activities and opportunities within CRM systems
Our Culture & Code of Conduct
A culture built on collaboration, innovation, and uncompromising integrity is integral to our identity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do—from how we work with each other to how we engage with clients and partners globally.
Requirements
- 8+ years of account management experience in ICT, cloud services, or technology-related industries.
- Experience managing Enterprise or enterprise customer accounts
- Good understanding of ICT solutions including Cloud (IaaS, PaaS, SaaS), Cybersecurity, Data and analytics, and Digital transformation solutions
- Proven ability to drive account growth through upselling and cross-selling
- Experience working with major ICT and cloud platforms such as Oracle, AWS, Microsoft Azure, or similar.
- Knowledge of cybersecurity, data management, networking, and digital transformation best practices.
- Familiarity with CRM tools (e.g., Salesforce).
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
