The Senior Account Manager is responsible for managing a portfolio of enterprise clients, helping them navigate a range of technologies, including cloud services, cybersecurity, data, and digital solutions. The role will foster long-term relationships, ensuring customer satisfaction and driving revenue growth through both account management and consultative business development.
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Responsibilities
- Serve as the primary point of contact for enterprise accounts, building deep relationships and understanding their strategic goals in areas such as cloud, cybersecurity, data, and digital solutions.
- Coordinate with internal teams to ensure smooth delivery of services.
- Conduct regular business reviews with clients, evaluating their technology usage, identifying new needs, and recommending solutions for growth and efficiency.
- Proactively manage contract renewals, ensuring clients continue to derive value from our solutions, leading to high retention rates.
- Identify and pursue opportunities to expand client utilization of various solutions.
Requirements
- 8+ years of account management experience in ICT, cloud services, or technology-related industries.
- Solid understanding of a broad range of ICT and digital solutions, including cloud, cybersecurity, data management, and digital transformation.
- Proven experience managing large, complex accounts, with a focus on upselling, cross-selling, and driving revenue growth.
- Ability to understand a client’s business challenges and recommend ICT and digital solutions that provide strategic value.
- Ability to communicate technical concepts across various ICT areas, bridging the gap between business and technical teams.
- Strong presentation, negotiation, and relationship management skills, with the ability to engage both technical and non-technical stakeholders.
- Self-motivated, with a proactive approach to managing accounts and driving business development.
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
- Familiarity with CRM tools (e.g., Salesforce).
Location
Riyadh, Saudi Arabia
