About the role
The company is scaling fast across markets worldwide, and we are looking for individuals who take real ownership of their work. As our next Senior Account Manager, you will own relationships with medium to large F&B partners, drive partner success by managing standalones and multi-outlet groups, ensure performance growth, and act as a trusted advisor. You will also play a key role in shaping commercial agreements, identifying joint growth opportunities, and maintaining the company's position as a strategic partner to top-tier clients. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.
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What you’ll own
- Serve as the primary point of contact for medium to large F&B partners, developing senior-level relationships with decision-makers and stakeholders.
- Negotiate and manage commercials, contracts, and renewals with key accounts, identifying win-win opportunities that support both the company's growth and partner objectives.
- Monitor partner GMV, adoption rates, and customer engagement — creating and executing tailored growth strategies for each partner.
- Proactively identify and address risks including churn, adoption drops, or competitive threats.
- Partner cross-functionally with Sales, Product, and Marketing to deliver joint initiatives and provide insights on industry trends to influence the product roadmap.
Who you are
- You’ve done this before in a fast-moving, high-growth environment.
- You move fast and make strong decisions with incomplete information.
- You take real ownership and think like an operator, not a coordinator.
- You’re energized by hard problems in payments, hospitality, and customer experience.
What you’ll need
- 3–5 years of experience in account management, enterprise client management, or F&B/tech partnerships.
- Proven track record of managing medium to large accounts.
- Strong commercial acumen with negotiation and contract management experience.
- Excellent communication and relationship-building skills, including with C-level stakeholders.
- Analytical mindset with the ability to leverage data to drive insights and decisions.
- Proficiency with CRM systems, reporting tools, and Google Workspace.
- Fluency in English is a must.
Nice to have
- Experience in payments, fintech, hospitality tech, or a high-growth marketplace.
- Arabic language skills are a plus.
What we offer
- Real ownership over products that impact millions of diners and thousands of restaurants globally.
- The opportunity to solve challenging problems in payments, hospitality, and customer experience.
- A fast-moving environment where great ideas quickly become reality.
- Close collaboration with experienced operators, builders, and industry experts.
- A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally.
Ready to build?
Join us and help shape how the world pays at the table. If that excites you, apply now.
