About the Role
The role is responsible for managing the end-to-end Accounts Receivable (AR) function for the global (international) customer base. The objective is to ensure accurate and timely invoice delivery, effective collections, strong cash flow, and low bad debt risk while maintaining excellent customer relationships across multiple countries and time zones.
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Key Responsibilities
1. AR Operations and Billing Coordination
- Perform a comprehensive review of global customer aging balances.
- Identify customers exceeding contractual terms and conditions.
- Monitor aging, achieve DSO (Days Sales Outstanding) targets, and meet collection KPIs.
- Forecast short-term and long-term cash inflows and prepare management reports.
- Ensure invoice accuracy and compliance with local and international tax/VAT regulations.
- Ensure timely invoice delivery, including customer-specific supporting documentation.
- Coordinate with customers and the Billing team regarding invoice and debit/credit note queries.
2. Collections and Dispute Management
- Run a structured collections process in compliance with the company's Credit and Collection Policy.
- Follow up on collections through official emails, phone calls, and virtual customer meetings.
- Track customer payments against due dates and follow up on overdue accounts.
- Ensure accurate payment application, account reconciliation, and periodic balance confirmations.
- Identify potential cash flow risks and implement mitigation plans.
- Coordinate with Sales, Billing, and customers to accelerate collections.
- Negotiate payment plans with customers in default.
- Resolve and escalate billing disputes and address root causes in coordination with Sales, Operations, Billing, and customers.
3. Credit and Risk Management
- Assess the creditworthiness of new and existing global customers using financial information, trade references, and credit reports.
- Establish and maintain credit limits and payment terms in line with company policy and regional risk assessments.
- Monitor credit risk and flag high-risk accounts to Finance and Sales leadership.
4. Process, Systems, and Compliance
- Define standard operating procedures (SOPs), service-level agreements (SLAs), and internal controls for AR processes and ensure compliance.
- Maintain audit readiness through proper documentation, support internal and external audits, and implement corrective actions.
5. Reporting and Stakeholder Management
- Serve as the primary AR contact for key global customers, auditors, and senior Finance stakeholders.
- Prepare weekly, monthly, and quarterly AR reports covering aging, cash forecasts, bad debt provisions, and regional customer performance.
- Coordinate with Sales, Finance, and Treasury to improve working capital and cash flow predictability.
Qualifications
- Bachelor's degree in Accounting, Finance, or a related field.
- Fluent English proficiency, with excellent written and verbal communication skills, is mandatory.
- A minimum of 3–5 years of experience in logistics, transportation, supply chain, or related industries is highly preferred.
- Experience with ERP systems, preferably Oracle Fusion.
- Advanced Microsoft Excel and financial modeling skills.
- Familiarity with international trade terms and documentation.
