Senior Advanced Services Engineer

About the Role
In this role, the Support Integration Architect will manage complex client relationships with a high degree of variability, requiring influence to achieve the targeted outcomes. You will develop and oversee the execution of domain, issue, and change control strategies, proactively mitigating and resolving integration risks, serving as the final point for escalations. Additionally, you will provide integration and domain expertise to both internal and external customer project teams and consult cross-functionally with internal stakeholders to impact solution direction and functionality regarding integration and stability.

Responsibilities

• Develop and plan the execution of customer domain strategy.
• Track and implement standard recommendations for customers to enhance domain health, safety, and usability of the company's products and services.
• Troubleshoot complex technical integration issues, escalating as appropriate.
• Analyze performance issues and propose domain stability improvement strategies.
• Work with cross-functional organizations to identify and evaluate packages for code compatibility.
• Contribute to internal team value and improvements.
• Have experience working with multiple products/solutions and integrated solution modules (at least 6+ years).
• Have experience with Discern Rules, Operations Job, Olympus, Print Services, Clinical Reporting, and basic CCL – Creation and Maintenance (investigation and modification/configuration).
• Provide integration oversight, direction, and expertise to stakeholders.
• Drive customer-specific solution configuration design to meet workflow requirements and make recommendations to clients.
• Mitigate solution risks and issues.
• Lead client meetings and events.
• Drive internal team initiatives.
• Have implementation/support work experience (at least 6+ years).
• Possess health care information technology work experience (at least 6+ years).

Preferred Qualifications

• Bachelor's degree or master’s degree in IT, Healthcare, or a related field, or equivalent relevant work experience.
• Experience working with the company's Health Millennium, with a strong understanding of Cerner/the company's Health Millennium and integrations.
• Experience in Support or Application Managed Services organization.
• Exhibit exceptional written, verbal, and presentation skills.
• Provide 24/7 on-call support as needed and be available at the client location during incidents and activities, while planning for solutions resources.

Expectations

• Willing to work 100% from the customer site (Doha, Qatar).
• Willing to work additional or irregular hours as needed and allowed by local regulations.
• Work in accordance with corporate and organizational security policies and procedures, understanding personal role in safeguarding corporate and client assets and taking appropriate action to prevent and report any compromises of security within the scope of the position.
• Perform other responsibilities as assigned.

Qualifications
Minimum Job Qualifications
Education and/or Experience:

• 8 years of experience in designing, implementing, or supporting IT solutions or operations, or related experience

OR

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field AND 4 years of experience in designing, implementing, or supporting IT solutions or operations, or related experience

OR

• Master's Degree in Information Technology, Computer Science, Engineering, or a related field AND 2 years of experience in designing, implementing, or supporting IT solutions or operations, or related experience.

Job Skills:

• Presentation Skills: Demonstrated ability to create and deliver engaging presentations suited to various audiences.
• Detail Orientation: Demonstrated precision and accuracy in completing tasks, identifying errors, and ensuring high-quality outputs.
• Technical Leadership: Demonstrated ability to provide technical leadership and mentoring on projects.
• Customer Service: Demonstrated ability to deliver high-quality customer service, resolving issues with professionalism.
• Consultancy: Demonstrated ability to provide consultative recommendations for client business or technical solutions.
• Client Relationship Management: Demonstrated ability to develop trusted client relationships and deliver high satisfaction.
• Stakeholder Management: Demonstrated ability to identify, engage, and manage stakeholder expectations and interests effectively.

Preferred Job Qualifications
Education and/or Experience:

• 8 years of experience in designing, implementing, or supporting IT solutions or operations, or related experience

OR

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field AND 4 years of experience in designing, implementing, or supporting IT solutions or operations, or related experience

OR

• Master's Degree in Information Technology, Computer Science, Engineering, or a related field AND 2 years of experience in designing, implementing, or supporting IT solutions or operations, or related experience.

IT Certification:

• IT Technical Certification, Company Product Certifications

We are committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people, including flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We are committed to including people with disabilities at all stages of the employment process and provide accessibility assistance as needed.