Senior Advanced Services Engineer

About the job
The company is developing patient-and provider-centric solutions rapidly and securely. We leverage the value of Cloud Infrastructure (OCI) to serve our customers across various sectors, including patient, provider, payor, public, population health, and life sciences. This role involves collaboration with authorities from different industries and utilizing the latest technology. Our offerings integrate artificial intelligence, machine learning, large language models, learning networks, and advanced analytics, embedded into our solutions.

We are seeking an experienced Senior Technical Consultant (Senior Advanced Services Engineer) with strong development expertise to join our team. The ideal candidate will have extensive experience in developing and supporting Revenue Cycle Management solutions, with deep knowledge in areas such as Registration, Scheduling, Charge Services, Patient Accounting, Billing, Claims, and Health Information Management (HIM). This is a hands-on technical role focused on designing, developing, configuring, integrating, and supporting applications. The successful candidate will collaborate closely with Solution Architects, Functional Consultants, and business stakeholders to deliver scalable and high-quality solutions that drive healthcare revenue cycle operations.

Key Responsibilities

• Design, develop, test, and deploy custom solutions using CCL, DiscernDev, MPage, Java, and other development tools.
• Develop and maintain custom components, scripts, reports, and interfaces to support Revenue Cycle Management requirements.
• Configure and support RCM modules, including Registration, Scheduling, Charge Services, Patient Accounting, Billing, Claims, and HIM.
• Design, develop, and troubleshoot integrations between the company and external healthcare systems, including Health Insurance Post Offices.
• Develop and maintain Health Plan configurations, Contractual Discounts, payer rules, and claim submission logic to meet business and regulatory needs.
• Perform system analysis, debugging, root cause analysis, and issue resolution for production and project-related incidents.
• Optimize application performance and ensure high availability of custom solutions.
• Participate in technical design sessions and provide development estimates for project deliverables.
• Develop unit tests and support system integration testing, user acceptance testing, and production deployments.
• Prepare technical documentation, code documentation, and deployment guides.
• Collaborate with Functional Consultants, Business Analysts, Solution Architects, and Infrastructure teams to provide technical solutions.
• Provide technical support during implementation, go-live, and post-production activities.
• Follow development standards, coding best practices, and change management processes.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• At least 5 years experience in developing Healthcare Information Systems (HIS) and/or solutions.
• Extensive hands-on experience developing solutions using:
  • CCL
  • DiscernDev
  • Custom MPage Development
  • Java
• Strong SQL and database development experience.
• Experience developing healthcare interfaces and integrations using HL7, FHIR, REST APIs, SOAP Web Services, XML, and JSON.
• Experience supporting Revenue Cycle Management modules, including Registration, Scheduling, Charge Services, Patient Accounting, Billing, Claims, and HIM.
• Strong understanding of healthcare revenue cycle processes, payer workflows, Health Plan configuration, Contractual Discounts, charge capture, and claim processing.
• Experience integrating with Health Insurance Post Offices.
• Strong troubleshooting, debugging, and performance optimization skills.
• Experience with source control, deployment processes, and production support.

Expectations

• Excellent English communication skills, both verbal and written.
• Excellent analytical, problem-solving, and documentation skills.
• Willingness to travel and support on-site as needed.
• Proactive and detail-oriented with a focus on quality and results.
• Strong stakeholder management and communication skills.
• Passion for healthcare innovation and operational excellence.
• Ability to work under pressure, handle multiple priorities, and meet tight deadlines.

Benefits and Company Culture
Only the company brings together data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. With AI embedded across our products and services, we help customers realize a better future for all. We are committed to fostering a workforce that promotes opportunities for all through competitive benefits that include flexible medical, life insurance, and retirement options. Additionally, we encourage community engagement through our volunteer programs.

We prioritize inclusivity in the employment process and are committed to accommodating individuals with disabilities. For assistance, please contact [email protected] or call 1-888-404-2494 in the United States.

The company is an Equal Employment Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law. The company will consider for employment qualified applicants with arrest and conviction records, as applicable.