Senior Analyst – Application Support (Oracle & SAP S/4HANA)

The company has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Senior Analyst – Application Support is responsible for ensuring stability, performance, and continuous improvement of enterprise retail and finance applications across Oracle and SAP S/4HANA landscapes. This role provides advanced L2/L3 functional and technical support across supply chain, retail operations, and corporate finance domains, ensuring seamless integration between ERP systems, omnichannel platforms (OMS, POS, WMS, eCommerce), and finance applications.

Key Responsibilities:

• Provide end-to-end support for Oracle Retail, Oracle EBS, and SAP S/4HANA modules.
• Manage incident lifecycle from detection to closure, ensuring SLA adherence.
• Perform advanced troubleshooting across ERP, retail, and finance systems.
• Support procurement, replenishment, warehousing, and store operations.
• Own and manage stock take processes across inventory modules.
• Support SAP S/4HANA Finance and Oracle financial modules.
• Troubleshoot integration issues across APIs, middleware, and EDI.
• Monitor ERP and retail systems to maintain performance.

Experience and Skills Required:

• 5+ years of experience in enterprise Application Support within retail or distribution environments.
• Hands-on experience supporting both Oracle (Retail/EBS) and SAP S/4HANA systems.
• Strong understanding of retail supply chain, inventory management, and finance processes.
• Knowledge of ERP modules (Finance, MM, SD, Inventory) in Oracle and SAP S/4HANA.
• Technical skills in integration (APIs, middleware, EDI) and basic scripting (Python, Shell, PowerShell).
• Strong analytical, problem-solving, and communication skills.

What We Offer:
The company provides a competitive benefits package that includes healthcare, child education contributions, remote and flexible working policies, and exclusive employee discounts. The Group is committed to inclusion and diversity, welcoming all applicants without regard to gender, age, race, religion, national origin, or disability status.

Language Requirements:
English proficiency is likely required, though specific language requirements are not explicitly mentioned in the job description.