About the Role
We are seeking a highly skilled and experienced Senior Analyst of Customer Due Diligence to join our Risk Operations team in Dubai. As a Senior Analyst, you will manage the regional due diligence portfolio and serve as the regional escalation point for complex, enhanced due diligence reviews. You will represent the team in stakeholder forums as required and contribute to ongoing process improvements and key projects. This position reports directly to the Head of Due Diligence based in London.
This role requires a fluent native Arabic speaker to deal with local authorities.
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Key Responsibilities
- Act as the regional Customer Due Diligence specialist for the MENA region
- Serve as the primary escalation point for Enhanced Due Diligence reviews, addressing complex issues and questions from analysts
- Provide timely, effective resolutions to ensure smooth workflow and optimal outcomes
- Manage the relationship with the regional Money Laundering Reporting Officer to ensure quality escalations
- Review and approve escalations or decisions made by analysts, ensuring accuracy and adherence to company policies
- Oversee MENA portfolio review completion metrics
- Collaborate with the Underwriting team to address complex onboarding issues requiring regional expertise
- Conduct comprehensive quality control checks on reviews, assessments, and reports
- Identify and implement process enhancements and efficiency gains at both regional and global levels
- Represent the team during internal and external regional audits, ensuring compliance with regulatory requirements and industry best practices
- Lead and manage tactical projects from start to finish, coordinating with cross-functional teams
- Deliver on ad hoc special projects as assigned by management or senior leadership
- Mentor and coach analysts, supporting their professional growth and skill development in partnership with Team Leaders
Qualifications
Skills and Competencies
- Proven experience in a similar role, with at least 4+ years of relevant experience
- Demonstrable knowledge of Enhanced Due Diligence concepts and processes, offering pragmatic yet compliant solutions to complex scenarios
- Strong analytical and problem-solving skills, with exceptional attention to detail
- Excellent mentoring abilities and a track record of guiding and coaching team members
- Proficiency in project management and task prioritization
- Understanding of payments landscape and processes
- Ability to monitor and manage competing priorities effectively
- Strong cross-team collaboration skills
- Outstanding communication and interpersonal skills for stakeholder engagement
- Working knowledge of troubleshooting tools and processes
- Adaptability to change, with curiosity and a high-performance mindset
- Experience with audits and regulatory compliance preferred
- Comprehensive knowledge of payment industry/compliance regulations, standards, and best practices preferred
Experience
- Experience managing regulatory requirements and participating in audits, demonstrating a commitment to compliance
- Ability to partner with Team Leaders, providing constructive feedback for analyst development
- Effective communicator, able to explain complex concepts concisely to diverse audiences
- Proven ability to solve complex problems and make data-driven decisions with an innovative approach
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at the company
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
