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Senior Apex Implementation Engineer

Unlock employer Riyadh, Saudi Arabia Posted: 08 Oct 2024

Financial

  • Estimate: $90k - $130k*
  • Zero income tax location

Accessibility

  • Office Only
  • Visa Provided

Requirements

  • Experience: Intermediate

Position

About the job:

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Established in 2008, Geidea embodies customer-focused empowerment and commercial success through continuous innovation. We provide best-in-class digital payment solutions for businesses of all sizes, driven by a talented team that mirrors our values—Smart, Innovative, and Forward Thinking.

To maintain a competitive advantage as we expand, we are currently seeking a Senior Apex Implementation Engineer. The ideal candidate will support the Apex Production environment, handle business-as-usual operations, and investigate issues related to application support.

Job Purpose:

We seek an experienced Implementation Engineer to join our team, focusing on business-critical operations such as back-office processing, issue investigation, and resolution.

Key Accountabilities and Decision Ownership:

  • Perform end-of-day operations, including pricing and merchant payouts.
  • Install and configure applications for new projects.
  • Assist in the smooth execution of User Acceptance Testing (UAT).
  • Triage issues escalated by the call desk or received as system alerts.
  • Diagnose issues and take remedial actions within defined Service Level Agreements (SLAs).
  • Close each ticket with comprehensive details, including timeline, impact, and future remediation references.
  • Communicate effectively within and outside the company when addressing issues.
  • Willing to work on a shift-based rota that includes night hours and weekends.

Technical/Professional Qualifications:

  • 3 to 5 years of hands-on application support experience.
  • Bachelor’s degree or higher in Computer Science.
  • Experience with Apex Clearing & Merchant systems.
  • Knowledge of pricing and payout processes within the merchant acquiring landscape.
  • Proficient in SQL queries and capable of navigating application logs and exceptions.
  • Market and industry knowledge of the payment sector, especially within acquiring domains.

Our Values:

  • Customer First: Embedded in our design thinking and customer service approach.
  • Open: We believe in constant improvement and evolution.
  • Real: No jargon and no excuses.
  • Bold: We continuously challenge ourselves and our perspectives.
  • Resilient: We learn from failures and bounce back stronger.
  • Collaborative: We achieve more as a team.

At Geidea, we are committed to changing lives by striving for better solutions.

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