Senior Application Support Engineer

We are currently hiring for two Senior Application Support Engineer positions:

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   Senior Application Support Engineer – Sitecore

   • Mandatory: Sitecore (Next.js) experience, Arabic-speaking
   • Preferred: Experience supporting frontend/backend web platforms, CMS systems, and digital content workflows

2. Senior Application Support Engineer – Microsoft Dynamics 365

   • Mandatory: Strong experience in Java, SQL, CI/CD, Azure
   • Preferred: Exposure to Microsoft Dynamics 365, CRM platforms, or Software AG is a plus

We are looking for a technically strong and solutions-oriented Senior Application Support & Integration Specialist to lead advanced application and integration support across enterprise platforms. This role involves ensuring optimal performance, incident resolution, stakeholder management, and ongoing improvement of mission-critical applications in a high-performance financial services environment.

Work Conditions:

• Role Type: Contract (1 year extendable)
• Experience: 6–8 years in the financial sector (Securities/Stock Exchange preferred)

Key Responsibilities:

• Application & Technical Support

  • Provide L2/L3 support for enterprise applications including WebMethods, Sitecore, CRM D365, and custom Java-based platforms.
  • Lead incident management, root cause analysis, and resolution within SLA.
  • Conduct proactive monitoring and performance tuning of applications.
  • Manage application health, backups, and disaster recovery procedures.
  • Maintain application documentation, SOPs, runbooks, and knowledge bases.

• Integration & Development Support

  • Support development and deployment of APIs, REST/SOAP services, WebSocket, and messaging queues (Kafka, JMS, AMQ).
  • Maintain and optimize Software AG (WebMethods) integrations, SFTP/FTP protocols, and ISO 20022/15022 standards.
  • Contribute to containerization and CI/CD pipelines using Docker, Kubernetes, Azure DevOps.
  • Provide backend and frontend support for Sitecore Next JS, OpenText DMS, and mobile applications (React Native).

• Collaboration & Continuous Improvement

  • Liaise with cross-functional teams (Digital, DevOps, Infrastructure) and external vendors for issue resolution and enhancements.
  • Mentor junior team members and contribute to internal upskilling.
  • Promote continuous improvement through monitoring trends and updating best practices.

Required Skills & Qualifications:

• Education: Bachelor’s in IT, Computer Science, or related field.
• Certifications (Preferred): Azure, AWS, Sitecore, Microsoft CRM D365, Software AG
• Tech Expertise:
  • Core Java, JavaScript, XML, HTML, SQL/MS SQL, stored procedures
  • Integration tools: Software AG WebMethods, API Gateway
  • DevOps & CI/CD: Azure, Docker, Kubernetes, Helm
  • CMS: Sitecore Next JS, OpenText DMS
  • Mobile App Support: React Native
• Behavioral Skills: Strong customer focus, collaboration, proactive mindset, problem-solving skills, and adaptability in diverse teams.

Stakeholders:

• Internal: Technology & Digital teams, Department Leaders
• External: IT vendors, auditors, brokers, custodians