Chalhoub Group has been a key player in luxury experiences in the Middle East for over seven decades. As a hybrid luxury retailer, the Group curates a portfolio of over 10 owned brands and enhances its distribution and marketing expertise for more than 400 international luxury brands across various categories, including fashion, beauty, jewellery, and art de vivre. Chalhoub Group is committed to innovation, sustainability, and diversity, with over 16,000 professionals across eight countries.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities:
- Operational Support & Incident Management: Respond to and resolve incidents and service requests, escalate high-priority issues as necessary, and assist in root cause analysis.
- Change & Release Support: Assist in documentation, validation, and communication during application change and release activities. Support testing and post-deployment monitoring.
- Service Monitoring & Reporting: Monitor application dashboards and alerts, log, and escalate issues. Support reporting on ticket volumes and SLA compliance.
- Documentation & Knowledge Management: Maintain and update internal documentation and knowledge base articles.
- Vendor and Stakeholder Coordination: Coordinate with vendors and internal teams, maintaining clear communication with stakeholders.
- Continuous Learning & Improvement: Participate in training and contribute ideas for process improvements and automation.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 1–3 years of experience in application support or a similar role.
- Basic understanding of ITIL processes (certification is a plus).
- Familiarity with ITSM tools (e.g., FreshService, ServiceNow, Jira).
- Strong verbal and written communication skills.
Preferred Qualifications:
- Exposure to enterprise applications (ERP, CRM, OMS, etc.).
- Basic understanding of SaaS/cloud environments and monitoring tools (e.g., Splunk, DataDog).
- Experience in multi-vendor or cross-functional teams is a plus.
What We Can Offer You
Chalhoub Group is dedicated to shaping your career through enriching experiences, learning opportunities, and exposure to diverse assignments. We provide a competitive benefits package, including healthcare, child education contribution, remote and flexible working policies, and exclusive employee discounts.
Diversity and Inclusion Statement
We welcome all applicants and are committed to inclusion and diversity. We ensure equal opportunity without regard to gender, age, race, religion, national origin, or disability status.
Work Conditions: Full-time
Location: Dubai, Dubai, United Arab Emirates
