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Senior Associate - Digital Sales SME RM

Unlock employer Jeddah, Saudi Arabia Posted: 29 Apr 2024

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Financial

Salary unspecified
Zero income tax location

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Requirements

Experience: Senior

Sales & Business Development

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Position

Job Description
- Process E-Commerce opportunities and coordinate with relevant departments to ensure prospects are served.
- Manage the relevant communication channels related to New and Renewal sales channels (i.e. Sales line, web portal, specified sales branches, online Chat, etc…)
- Coordinate with units to solve customer complaints and issues and follow up on customer orders including changes in coverage, inquiries on benefits, and requests for cancellation.
- Provide a high level of customer service with professional communication skills.
- Maintain a thorough knowledge of Bupa Arabia products and services to provide accurate information on networks, treatments, paperwork requirements, and general queries.
- Identify customer needs and align management to evaluate trends.
- Highlight any request/recurring problems that are identified and direct the information accordingly to the correct channels for corrective action.
- Manage the relationship of new sales customers end to end.
- Coordinate with departments and units to solve customer complaints and issues during the policy activation process, including changes in coverage, inquiries on benefits, and requests for clarifications.
Skills
- Good oral and written communication skills (Arabic & English)
- Well organized with the ability to multi-task and prioritize workload.
- Ability to work independently in a fast-paced environment.
- Basic knowledge of E-commerce principles and online shopping.
Job Details
- Job Location: Jeddah, Saudi Arabia
- Job Role: Sales
- Number of Vacancies: 1
Preferred Candidate
- Career Level/Band: Professional
- Minimum Degree: Bachelor's degree

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