ABOUT THE ROLE
This role is responsible for the administration, configuration, governance, and ongoing support of the company's Atlassian ecosystem, which includes Jira Service Management, Jira Software, Confluence, and related integrations. The incumbent will manage workflows, automation, permissions, system performance, and user support to ensure a stable, secure, and effectively governed platform.
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KEY ACCOUNTABILITIES
Atlassian Platform Administration, Governance & Support
- Provide dedicated administration and ongoing support of the company's Atlassian platform, including Jira Service Management, Jira Software, Confluence, and related integrations.
- Manage platform configurations, workflows, automation, permissions, and other administrative requirements.
- Ensure appropriate governance and controlled administration of the Atlassian ecosystem.
- Ensure platform stability, security, performance, and effective ongoing operation.
- Provide user support and address platform-related queries and operational requirements.
- Provide user training and guidance to facilitate effective utilization of the platform.
Platform Implementation, Adoption & Continuous Improvement
- Support the successful implementation, rollout, and operationalization of the company's Atlassian platform.
- Support the continued adoption and effective utilization of the platform across the organization.
- Manage and enhance workflows, automation, and configurations based on evolving operational needs.
- Identify opportunities to improve platform utilization and effectiveness.
- Support continuous improvement of the Atlassian ecosystem to meet organizational requirements.
Platform Sustainability & Internal Capability
- Provide dedicated internal ownership for the ongoing administration, configuration, governance, and support of the Atlassian ecosystem.
- Strengthen internal capability to support the long-term sustainability of the platform.
- Reduce dependency on external consultants for ongoing platform administration and support.
User Support and Training
- Provide ongoing support to users of the Atlassian platform and address platform-related queries and requirements.
- Provide user training and guidance to facilitate effective utilization of Jira Service Management, Jira Software, and Confluence.
- Support the continued adoption and effective use of the Atlassian platform across the organization.
- Assist users in effectively utilizing relevant workflows, automation, and platform functionalities.
ACADEMIC AND PROFESSIONAL QUALIFICATIONS
- At least one (1) year of experience in IT systems and platform administration, with practical experience in the administration and configuration of Atlassian solutions.
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
- Master’s degree in a relevant field or a relevant professional certification is required.
- Hands-on experience with Jira Service Management, Jira Software, and Confluence, including workflows, automation, permissions, and platform configurations.
- Experience in supporting the implementation, operationalization, and continuous improvement of technology platforms.
- Experience in providing user support and training to promote effective platform adoption and utilization.
- Good understanding of platform governance, security, stability, performance, and sustainable administration.
- Capable of communicating in English. Proficiency in Arabic and/or French is preferred.
SKILLS & NECESSARY KNOWLEDGE
Core Behavioural
- Innovation and Initiatives
- Change Management
- Developing People Capability
- Partnership Management
- Strategic Thinking
- Self-Effectiveness
Technical
- IT Systems Administration
- IT Service Management
- Systems Configuration & Automation
- IT Security & Access Management
- Technical Troubleshooting & User Support
CONTRACT DETAILS
- Contract Type: Fixed-Term, International
- Closing Date: 11-Nov-2026
- Location: Headquarters, Jeddah, Saudi Arabia
- Reporting Relationships: Division Manager, Digitalization and IT Support
