About the Role
Run the Salesforce platform day-to-day, overseeing the delivery pipeline, release discipline, and platform health to support the Group's commercial operations. You will work alongside the Salesforce Practice Architect and an outsourced Solutions Factory to convert the commercial platform strategy into delivered, adopted capabilities. Your responsibilities will include managing the backlog, orchestrating the Solutions Factory, and ensuring platform quality as commercial instances are consolidated across entities.
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Roles and Responsibilities
Platform Delivery Leadership:
- Lead Salesforce initiatives and enhancements end-to-end through the outsourced Solutions Factory model.
- Own the platform backlog: intake, prioritization with the Senior Vice President, specification, testing, and release.
- Enforce disciplined release management across Salesforce environments.
Business Engagement:
- Work with commercial business teams across the Group and subsidiaries to translate requirements into platform solutions.
- Manage delivery expectations and communicate progress transparently to business stakeholders.
Platform Standards & Quality:
- Apply and enforce design and configuration standards defined with the Salesforce Practice Architect.
- Ensure quality of Solutions Factory output: code review discipline, test coverage, and environment hygiene.
- Align all changes with Group architecture, security, and integration standards.
Consolidation & Adoption:
- Support the consolidation of fragmented Salesforce instances and capabilities into the standardized Group estate.
- Monitor platform health, license utilization, and user adoption; take action on any gaps identified.
- Coordinate with Group Digital teams when digital products interact with Salesforce.
Operations Support:
- Manage escalated incidents and service requests to resolution with Technology Operations and managed services.
- Protect the stability of commercial operations during releases and platform changes.
What This Role Is Not:
- Not a hands-on development role; build capacity resides with the Solutions Factory.
- Not the platform strategy owner; strategy and vendor relationships are managed by the Senior Vice President.
- This role is focused on maintaining the Group's Salesforce platform delivery, ensuring consistent performance with each release.
Related Year of Experience
- Minimum of 8+ years in Salesforce delivery roles, including leading delivery through partners or outsourced models.
Field of Experience
- Salesforce Sales and Service clouds and platform configuration.
- Release management, environment strategy, and quality assurance on Salesforce.
- Multi-entity experience is an advantage.
Technical and Interpersonal Skills
- Delivery-driven; capable of converting strategy into shipped, adopted capability.
- Firm on quality and release discipline, including working with external delivery partners.
- Clear communicator with business stakeholders; able to translate platform detail into business terms.
- Works effectively in collaboration with the Practice Architect and the Solutions Factory.
Qualification
- Bachelor's degree in a relevant field is required.
- Salesforce certifications (Administrator, Platform App Builder, or Architect track) are strongly preferred.
