About the Job:
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
For over seven decades, the company has been a partner and creator of luxury experiences in the Middle East. The Group aims to excel as a hybrid luxury retailer, with a portfolio of over 10 owned brands and expertise in distribution and marketing for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. The company is committed to building a future where luxury dreams become reality by constantly reinventing itself and embracing new technologies. The Group delivers omnichannel experiences across more than 950 stores and online platforms, all driven by The Greenhouse, its innovation hub for startups and emerging businesses.
The company fosters a culture rooted in diversity, equity, and inclusion, employing over 16,000 talented professionals across the Middle East and beyond. Sustainability is at the heart of its strategy, guided by commitments to people, partners, and the planet, including a pledge to reach Net Zero by 2040.
Work Conditions: Full-time
Location: Riyadh, Saudi Arabia (On-site)
Key Responsibilities:
- Deliver high-quality technical support and oversee service management across the company’s warehouse technology systems.
- Manage incident resolution within the End User Computing (EUC) and Workplace Technology team, providing escalation support and overseeing vendor performance.
- Provide white-glove, end-to-end IT support for all logistics users.
- Act as the single point of contact for incidents and service requests, ensuring quick and discreet issue resolution.
- Participate in a 24x7 on-call rotation for critical issues impacting logistics operations.
- Manage warehouse assets and maintain accurate records.
- Troubleshoot complex issues across various platforms and devices, ensuring secure access.
- Collaborate with the ITSM team to uphold ITIL-aligned processes and maintain service performance dashboards.
Qualifications:
- 3-4 years of experience in IT support roles, with at least 3 years providing hands-on support services.
- Proven experience in supporting end users and senior stakeholders with discretion and professionalism.
- Deep hands-on experience across enterprise technologies.
We invite all applicants to apply as diversity is integral to our success. At the company, we ensure equal opportunity for all applicants regardless of gender, age, race, religion, national origin, or disability status.
