About the Job:
For over seven decades, the company has been a partner and creator of luxury experiences in the Middle East. The Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
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The company is committed to innovation and embraces new technologies, shaping the future of luxury retail by delivering seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Sustainability is at the core of the Group’s strategy, with a commitment to reach Net Zero by 2040 and a strong focus on a diverse and inclusive workplace culture.
Responsibilities:
- Deliver high-quality technical support and oversee service management across the company’s warehouse technology systems.
- Manage the resolution of incidents and requests within the End User Computing (EUC) and Workplace Technology team.
- Provide white-glove, end-to-end IT support for all logistics users.
- Resolve issues quickly as the single point of contact for incidents and service requests.
- Participate in a 24x7 on-call rotation for critical issues impacting logistics operations.
- Build strong relationships with logistics users and proactively enhance the support experience.
- Troubleshoot complex issues across enterprise tools, including Windows/macOS/iOS/Android devices and productivity suites.
- Collaborate with the ITSM team to define and uphold ITIL-aligned processes, SLAs, and XLAs.
- Maintain service performance dashboards, incident logs, and problem records.
Qualifications:
- 3-4 years of experience in IT support roles, with at least 3 years of hands-on, high-quality support services to end users.
- Proven experience supporting end users and senior stakeholders with discretion and professionalism.
- Deep hands-on experience across enterprise technologies.
Location:
Riyadh, Saudi Arabia
Work Conditions:
On-site, Full-time
The company values diversity and inclusion and welcomes all applicants to apply.
