For over seven decades, the company has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the company has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across various luxury categories. The company is committed to innovation and embracing new technologies in shaping the future of luxury retail while delivering seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
The company fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalyzed by forward thinking and future-proofing. The company is proud to be a member of the United Nations Global Compact and to have pledged to reach Net Zero by 2040.
Key Responsibilities:
- Incident & Request Management: Lead resolution of End User Computing (EUC) incidents and requests, ensuring prompt support and adherence to service level agreements (SLAs).
- Infrastructure & Technology Support: Manage service delivery and support for various technologies across offices, demonstrating hands-on technical expertise.
- Vendor & Partner Management: Oversee external technology vendors to ensure compliance with performance metrics while collaborating with interdisciplinary teams.
- Operations & Reporting: Ensure compliance with organizational policies, maintain operations reporting, and support budgeting for technology assets.
- Continuous Improvement & Leadership: Identify methods to enhance team efficiency, mentor Workplace Associates, and collaborate on adopting innovative technologies.
- Customer Experience: Build trust and maintain relationships with stakeholders, ensuring high levels of customer satisfaction.
Requirements:
- Experience: Over 5 years of IT support and workplace technology experience in enterprise or multi-site environments.
- Technical Skills: Strong expertise in Windows and macOS environments, mobile device support, and familiarity with Active Directory and MDM platforms.
- Certifications (Preferred): ITIL Foundation, A+, or Microsoft certifications. Knowledge of hardware certifications (HP, Apple, Lenovo) is a plus.
Core Competencies:
- Excellent communication and stakeholder management skills with a customer-focused approach.
- Strong analytical mindset with a focus on continuous improvement.
- Ability to multitask in high-pressure environments and maintain professionalism.
What We Can Offer You:
The company provides enriching experiences, learning and development opportunities, and diverse career paths. A competitive benefits package is offered, including healthcare, child education contributions, remote working policies, and employee discounts.
Diversity Statement:
We invite all applicants to apply. The company is committed to inclusion and diversity, ensuring equal opportunities for all applicants without regard to gender, age, race, religion, national origin, or disability status.
