About the Job:
the company is building the Everything App for the greater Middle East, simplifying the way people move around, order food and groceries, and manage payments. We are entering a new chapter powered by AI and are looking for AI talent that can apply AI to create tools, automate workflows, and drive real impact.
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As part of the Care Analytics, Automation, and Project Management team, you will enhance our service for customers, captains, and partners using data and technology. This hands-on role requires you to program manage automation solutions, deliver data-driven insights, and manage impactful projects. You will work on initiatives that transform how the company serves users, optimizing performance and driving meaningful change.
Responsibilities:
- Program manage the end-to-end automation program roadmap for the company Care.
- Partner with business and care leads across various verticals to identify automation and process improvement opportunities.
- Collaborate with Engineering, Product teams, data science, and Operations to roll out AI-enabled solutions that enhance care efficiency.
- Drive change management for successful adoption of automation tools across regional care teams.
- Localize and deploy solutions compliant with specific markets (UAE, Jordan, KSA).
- Explore emerging AI/ML technologies to enhance automation capabilities.
- Document systems, workflows, and success metrics to support scalability and transparency.
- Track performance metrics and provide insights for continuous improvement.
- Champion a “Care-First Automation” culture focused on elevating customer experience.
Must-haves:
- Bachelor's or Master’s in Computer Science, Data Science, Statistics, or a related technical field.
- 6+ years of experience in machine learning program management or analytics.
- Strong Python skills (pandas, NumPy, scikit-learn).
- Understanding of ML fundamentals (classification, regression, cross-validation).
- Proficiency in SQL, Excel, and BI tools like Power BI or Tableau.
- Proven ability to translate data insights into business strategy.
Nice-to-haves:
- Experience with deep learning techniques and large datasets using Spark or Hive.
- Familiarity with model deployment and monitoring workflows.
- A GitHub profile or portfolio demonstrating projects.
Work Conditions:
- Flexible working arrangement: 4 days a week in office and 1 day from home, with the ability to work remotely from any country for 30 days a year.
- Unlimited vacation days.
- Healthcare benefits and fitness reimbursements.
Language Requirements:
Fluency in English is likely required; additional languages may be beneficial.
the company offers a collaborative environment where you can work on impactful AI problems and data analytics that improve lives in a rapidly evolving industry.
