About
Our team owns building products for the onsite shopping customer experience of MENA customers. We are looking for a Business Analyst to lead the efforts to quantify the customer funnel, build entitlements, and automate the daily/weekly tracking of shopping events. The leader in this role is the starting point of product roadmap creation, demonstrating customer advocacy and developing a strong understanding of quantified customer behavior. This role partners with Product Managers, Tech, and Business teams in MENA, and worldwide to establish feature value. It is placed in a fast-paced, ambiguous environment, requiring the candidate to work with both speed and depth. They will need to influence stakeholders and lead communication with leaders at the L8+ level.
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Key Responsibilities
- Own shopping funnel entitlements and enable features to be quantified to establish their contribution to closing entitlement gaps.
- Report on shopping journeys in both languages for regular stakeholder reviews in the dual language region of MENA.
- Dive deep into platform impact of launched/in-experiment features and lead course correction with Product Managers.
- Innovate for securing access to the right customer event data to establish impact, as data sources for customer events are not standardized.
Basic Qualifications
- 5+ years of SQL experience
- Experience building measures and metrics and developing reporting solutions
- Experience in the data/BI space
- Experience with AWS technologies
- Experience in scripting for automation (e.g., Python) and advanced SQL skills
Preferred Qualifications
- Experience working directly with business stakeholders to translate between data and business needs
- Experience managing, analyzing, and communicating results to senior leadership
