About the Role:
The company is currently seeking a Senior Business Analyst to join our IT Administration Team. This role will lead business analysis activities for complex application implementations, serving as a key link between business operations, IT teams, and external vendors.
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Key Responsibilities:
- Lead end-to-end business analysis for complex application implementations, from requirements discovery through solution validation and business acceptance.
- Plan and facilitate stakeholder interviews, requirements workshops, process reviews, and cross-functional working sessions to define and validate business needs.
- Develop and maintain clear business and functional requirements, process maps, use cases, acceptance criteria, and supporting specifications.
- Own requirements traceability and change impact analysis, ensuring approved requirements remain aligned with project scope, solution design, testing, and deployment.
- Challenge assumptions, identify conflicting or incomplete requirements, and facilitate timely decisions among business stakeholders, IT teams, and vendors.
- Evaluate proposed application solutions against operational requirements; identify functional gaps, integration dependencies, risks, and opportunities for process improvement.
- Partner with Project Managers, Application Support, Infrastructure, Cybersecurity, vendors, and business stakeholders to coordinate requirements and resolve cross-functional dependencies.
- Lead business analysis activities supporting user acceptance testing (UAT), including test scenarios, acceptance criteria, requirements validation, defect clarification, and business sign-off readiness.
- Support implementation readiness, including business process changes, operating procedures, user documentation, and training requirements in collaboration with responsible teams.
- Provide clear status updates on requirements, decisions, risks, and outstanding issues; escalate matters requiring leadership direction.
- Promote consistent business analysis practices, documentation quality, and knowledge sharing; provide guidance and mentorship to other Business Analysts.
- Handle multiple initiatives and changing priorities while maintaining accuracy, stakeholder alignment, and delivery commitments.
- Adhere to company policies and maintain appropriate confidentiality and professional standards.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Bachelor's degree in computer science, information technology, business information systems, or a related field.
- Minimum of 6 years of relevant Business Analyst or Systems Analyst experience, including significant responsibility for complex enterprise application implementations.
- Experience working across the full application delivery lifecycle, including requirements, solution design, UAT, deployment, and operational transition.
- Experience in hospitality, gaming, or other complex multi-system operating environments is preferred; familiarity with POS, PMS, and CMS applications is an advantage.
- Strong knowledge of requirements elicitation, business process mapping, functional specifications, requirements traceability, and change impact analysis.
- Ability to understand application integrations, data flows, system dependencies, and the operational implications of technical decisions.
- Proven ability to facilitate workshops, influence stakeholders, resolve competing priorities, and communicate effectively with both technical and non-technical audiences.
- Experience defining UAT acceptance criteria and test scenarios and supporting defect resolution and business acceptance.
- Strong analytical thinking, attention to detail, sound judgment, and ability to work independently across multiple priorities.
- Demonstrated customer focus, collaboration, adaptability, initiative, integrity, and willingness to coach less-experienced colleagues.
Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we provide an excellent leave policy, healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with one of the most renowned and celebrated brands in the global hospitality industry.
